DIOR Auckland Queen Street Store — Local services in Waitematā

Security is very polite and professional. I was served by Cherry and even though I didn’t purchase anything she was so patient and helpful to me.

I’ve seen some of the bad reviews and here are some common sense answers to that because it's unfair to give one star to people who are just doing their job: you cannot come in unattended, you’ll need a sales associate to be with you. There aren’t a lot of them so you have to be patient and wait outside. This goes the same with the other luxury stores. Especially with covid restrictions, you need to be more patient. while waiting the security will ask you to not block the door because duh you don’t want to be hit by it and blocking the door is health and safety issue no, your kid cannot touch a $$$$$ item. Even thought you’re “planning” on buying it, it’s just obvious that you wouldn’t let a kid play with expensive items unless you’re willing to pay for damaged goods. no they are not judging your outfit while you’re in line outside. If they let someone in before you it’s because they have a booking with their personal sales associate especially the VIPs if you're unhappy with an item then return...

I bought a mini lady Dior bag from them. Their official website shows it is made in Italy. The one I got is made in France. The manager called me regarding to my concern. But She started with they didn't do anything wrong which makes me feel uncomfortable. She told me they do have production line in France. I ask her why their official website shows it is made in Italy, but didn't show or made in France. She said "but it also didn't show only made in Italy. "How rediculous! She explained this is a new production line to make the mini lady Dior. And France produce better quality bags. I choose to trust her. But when I carefully check my bag, I found the leather on the right hand side of the bag is different from the other three sides. There is CD engraved at back right hand side, the D is not complete. One clasp has wider side gap and opening gap than another. The inside surface of charms are not very smooth. The dusting bag is made in India. Please see photos attached. If anyone bought a mini lady Dior bag that is made in France, please let me...

Only came in to try on a specific shoe, service was good in the beginning however towards the end I started getting weird vibes. When I said I wanted to think about it before buying, SA said he’d email me the prices of the retail and duty free and I said okay, proceeded to provide my details and signature and then no more questions asked whether I wanted to see sunglasses or bags whilst following us, whilst walking towards the door I reminded SA to email the prices. 2 days and still no email, store wasn’t even busy, they have my details and it felt like it was their way of getting my details on there system, or doing it for the sake of politeness for me to leave or because I chose not to buy that day. Luxury store or not ya’ll are still a retail store and couldn’t even do something so simple of your service you guys said you would do for me. Not a good first impression for a customer who is returning not being there for awhile. Please train your staff! customers ain’t that dumb to pick up on other people’s...