NZ Post Centre Parnell — Local services in Waitematā

I had an unfortunate experience with PaperPlus Parnell that I feel compelled to share. On February 27th, 2024, I personally dropped off a bulky tent set at PaperPlus Parnell without any packaging. I was shipping it to a rural address, and the shipping cost was around $50. Initially, an older staff member informed me that the parcel needed to be packaged. However, when I was about to leave, he stopped me and assured me it was okay to send it without packaging. I provided the destination address on a piece of paper, under the impression that PaperPlus Parnell, as an agent of NZPost, would handle the appropriate packaging.

Unfortunately, the parcel never arrived at its destination. It turned out that PaperPlus Parnell had packaged the parcel using old tracking number labels with outdated addresses still attached. As a result, the parcel was lost, and NZPost refused to take responsibility. I lost the tent set, had to reimburse the shipping cost, and dealt with the aftermath with the buyer, wasting a significant amount of time.

If NZPost does not accept items without packaging, why did PaperPlus Parnell accept my parcel in that condition? As a retailer under NZPost, this is a corporate compliance issue that cost me dearly. As a customer, I relied on their services as part of NZPost network and was unaware of any missteps in the packaging process that occurred after I left the parcel in their care.

I haven’t set foot in PaperPlus Parnell since then. It's a shame tho. I truly hope they are...

I have never been so appalled by terrible customer service. I’ve been here a few times now to see if it was just a one off but no. The workers literally seem like they don’t want to have to answer any questions or deal with customers at all. I asked to post something with a digital pre paid slip and had to pay $9 for it to be printed including being charged to use sellotape. Almost got charged for using scissors… this to me is ridiculous.

One red head lady in particular has the rudest attitude. It is my local so I like being able to go somewhere close to home but am considering driving somewhere else due to such...

Went there to drop off a couple of parcels. The staff members are genuinely SO RUDE. It seems like I'm not the first person to address this by the looks of the reviews... So I don't understand why no one’s doing anything to improve it.

The staff members didn't even greet me and when I told one of the young women that I was here to drop off a couple of parcels, she sighed and asked why I couldn't just book a courier. Once I told her this store was close by and I didn't mind coming into the post office to drop it, she sighed again. I was the only customer so it's not like they were busy. Please do...