Clarins Boutique & Spa (Dubai Mall) — Local services in Dubai

Had a very good experience with Awon as usual. She is always very professional and gives an expert advice on required treatment for my skin and products to use at home.

I’m deducting two stars as the management is extremely poor and unprofessional. Their rules for the use of entertainer keep changing and they don’t bother notifying the clients. For example, I was not allowed to use my husbands entertainer (surely most families share the same entertainer), the validity of the coupon is only 3 months opposed to 12 months like other salons and also if you happen to lose the entertainer slip they will not honor your free treatment. Surely a brand like Clarins could have a system in place to record their client details...

I have been frequenting this particular branch since 2015 on my every single visit to Dubai and I can definitely observe that the standard has gone downhill, to the point that my most recent visit which was yesterday for a facial could easily have looked like being done by a novice. The therapist had no idea about a facial message, I would very much doubt she was even a graduate esthetician, and pressured me to buy a whitening lotion at the end when I clearly didn’t need one. The facial was nothing to write home about, and I felt sad at having wasted 500 Dirhams for nothing. Save your time and money, there are more professional places out there in Dubai that...

I had the most amazing Clarins Facial treatment with Rebecca at The Dubai Mall! Her expertise and gentle touch made the whole experience incredibly relaxing and rejuvenating. My skin felt instantly refreshed, glowing, and nourished. Rebecca’s knowledge and care truly set this treatment apart.

Also, a big shoutout to Firaz, the manager, who is incredibly cool and welcoming. His friendly attitude made the whole visit even better. The atmosphere was so warm and professional. I can’t wait to...