SIXT Rent a Car Anaheim Downtown — Local services in Anaheim

I rented a BMW X3 "or similar" with a pickup scheduled for 12 PM. I arrived on time, only to be told they didn’t have any BMWs available. Instead, they offered me a Mazda, claiming it’s in the same "class." That’s laughable—sure, they might be similar in size, but they’re nowhere near the same class of car. A Mazda is basic; a BMW is luxury. That alone was enough to tempt me to leave a bad review. I was in a bind so I just accepted the car, and they claimed there's no price adjustment since it's in the same class.

Then, it took them 45 minutes to "clean" the car before I could drive off. The vehicle was still pretty dirty and covered in scratches when I finally got it. The employee noticed I’d been waiting a long time and offered a $20 discount, which I appreciated—but 45 minutes for a rental pickup during my lunch break is ridiculous.

So, we ended up with a basic Mazda instead of the BMW we reserved, waited nearly an hour for a subpar car, and then, the final straw: a week after returning it, I got an email claiming there was "new damage." Luckily, I took pictures, and the so-called damage was already documented in the rental agreement! This place is either blatantly shady or a complete mess of an operation.

Do yourself a favor—avoid this place...

My worst car rental experience! I made two reservations with Sixt California, Anaheim, and the second vehicle I received was poorly maintained. When I later reviewed a photo I took of the dashboard at the time of pickup, I noticed the car had already been delivered with a tire calibration warning. As the days passed, the situation worsened: a new alert appeared, urgently indicating the need for calibration on the right rear tire, and the steering wheel started to stiffen and lock while driving, putting my safety and my daughter's at risk.

When I returned to the rental location to report the issue and request a car exchange, I was extremely poorly treated. The employee was rude, impatient, and disrespectful. He didn't even look at my phone when I showed him the dashboard warning images, and without testing the car while driving, he simply stated that everything was normal, implying that I was exaggerating.

The least one should expect when renting a car is safety and respect. Instead, I was treated with disregard and was given a lower-category car as a replacement. Employees working in customer service need to be more professional and well-prepared. A frustrating experience—definitely not...

I recently had the pleasure of renting a car from Nick at Sixt Anaheim.

I booked an I4 online, but the reservation was never confirmed by Sixt, even after I called them and was assured that I’d have a car waiting for me (but I’m not reviewing Sixt’s corporate here)

I arrived at the Anaheim branch shortly before they close at 5pm.

When I checked in, Nick told me that he didn’t have a reservation for me, so I called Sixt while at the branch, and they tell me it was canceled. Really!?

Needless to say, my frustration level was at its peak.

I booked a fantastic rate and I couldn’t find it again.

Nick went above and beyond to help me book a new reservation, contacted corporate to help assist to bring the rate on the new rental to be somewhat close to what I had reserved, and got me into a car.

He stayed late for me, sent me an email with his info, made himself available, and went way above and beyond what he needed to do to help me out.

While I am disappointed with Sixt’s corporate, my experience working with Nick completely outweighs the bad. He is a gem and an asset to...