Waterstone Spa — Local services in Ashland

I have to say that we were quite disappointed in our experience. The entire building itself though was pretty cool (I love old buildings). We chose to do the romance package. It is supposed to include a 30 minute soak with fresh fruit, chocolates, and apple cider. When we first arrived we were excited to enjoy a spa experience together on our anniversary. The lady asked for the name and then began to let me know my options for my "maternity massage". I kindly let her know that we weren't there for that service. At that point she directed us to our soaking salt options. We made a choice and then were directed to where the locker rooms, solarium, bathroom, and the steam and sauna room was. The locker room was cute and had products to use if needed when you were finished with services. My husband and I met in the solarium and talked for about 5 minutes or so and then we were taken back to our soaking tub. The room was nice and bright, and had nice relaxing music in the background. BUT the tub was very small for 2 people. My husband is 6'3 and couldn't even comfortably fit by himself, let alone with another person. Neither one of us are overweight he is just tall. The only way 2 people can fit in the tub is if both people are short and extremely thin. The tubs overflow drain actually was leaking all over the floor. We heard water dripping all over the floor and looked and the floor behind the tub looked like it hadn't been cleaned in a long time. The fresh fruit, chocolates, and apple cider that we received consisted of 2 small plastic wine glasses of apple cider, 6 individual grapes, and 2 separately wrapped ghirardelli chocolate squares. After our 30 min soak we went into the solarium room again to wait to be taken for our side by side massage. While we were in there 4 more people came in to wait for their services and there wasn't anywhere for 2 of them to sit so they just stood in middle of the room which is already a small room and it was awkward. We sat there for 30 minutes past our massage time (45 minutes after our soak) which was disappointing because on the site it says that services begin on time. I had scheduled other things after the spa and we missed our other plans and I got charged for those services for missing appointment. After waiting so long our masseuses came to retrieve us and take us to our duo room. We walked into a room that led to our massage room and there was A HUGE TUB that me and my husband would have both been able to be in comfortably. That REALLY upset me. Our masseuses went over the oil scents and we both picked our scent. They led us in the room, gave us instructions, and we got ready. They came in and started to do their thing and then one of them had to leave to go get our scented oil we chose. They BOTH forgot to bring it in for the massage. Other than that, the massage itself was wonderful. My husband enjoyed his as well. Both of them were very kind and wonderful with their hands. When they were done we got our robes on and we're going to enjoy the steam and sauna room but we discovered that other people can go in there at the same time and only wearing a towel. Neither one of us felt comfortable going in there with just a towel and also being in there with others naked and only covered with a towel. So we decided to end our visit. I thought this would have been a great way to celebrate our anniversary, but it wasn't. It says on the website to let them know if you're celebrating a special occasion. I let them know we're celebrating our 14-year wedding anniversary when I booked. However, neither one of us felt it made any difference in the experience. This was a very disappointing, expensive spa experience. I'm glad I've been to other spas or this visit would have made me and my husband not ever want to go to...

I would give 5 stars if not for almost impossible parking. I ended up paying for parking in a parking garage and walking to the place and doing that made me late. I don't know how much my massage cost because my husband surprised me with it, but I was there for 1.5 hours of wonderful! I customized my time there instead of doing what was originally planned. 45 minutes of foot massage, 10 min soak and a 25 minute back massage with hot rocks. They offer: couple massages, lemon water, robes, flip flips, warm beaded pillows, warm eye covers to block out light. The massage felt so natural and relaxing. I had a skilled gentleman (I think his name was John, but I can't be sure) do the massage and he did great. He used good pressure and changed things when something was uncomfortable. Truly an exceptional experience and I WILL be back, despite the nightmare parking. I added photos to help you know what it is like. :) Showers have shampoo, conditioner, lotion. They provide hair ties, q tips, lockers for your things. The music is relaxing but it does suddenly stop to go to the next song so that can catch you off guard when you're deeply relaxing. They have steam room and sauna for after your massage or you can arrive up to an hour early and do that for a while first. I highly recommend. FIRST TIME WITH HOT ROCKS? Mine too. They were awesome. He held them in his hands and kinda used them as a massage tool and it really made the massage next level. OVERALL: I really enjoyed my time and left feeling very relaxed. The employees are so nice and helpful. They even offer maternity massage which I'm gonna try if I have another baby. Try to get someone to drop you off and pick you up if you don't want to have to worry about parking and walking and/or looking for a spot so long you are late....

I have booked appointments at the spa for my birthday with friends. It was very beautiful and fun for us to get all relaxed and pampered as we did. The locker rooms are very nice clean they provide robes, sandals and also a cleaning wipe with your locker to wash makeup off ahead of time for treatments. Walking out of the locker into the waiting room area called the solarium they have how water for tea, infused water, and granola to snack on while waiting for the treatment to start. Going into my massage I had Steve who did amazing deep tissue work for more where I did almost fall asleep during my massage. And my friends also loved the massage experience as well! Especially a good impression on them since they never had a massage before coming to the spa. After the massage I had a very nice relaxing facial with Jessica where I for sure did fall asleep. After my treatments I was feeling very relaxed and cozy, back feeling nice and skin glowing I would definitely recommend to others to come and enjoy the spa.

One thing I will note thought since it is downtown and downtown parking in Ashland is always hard that sometimes you can get street parking between the Ashland springs hotel and the spa on front street, but parking by the Cabaret theater or even using the parking garage...