Fit for a Queen of Atlanta — Local services in Atlanta

I shopped Fit for a Queen for my second look (Reception gown) for my July wedding. The 2 ladies there were pretty helpful and polite during my visits. The gown I found was perfect! However, the 3-star rating comes from my experience with having a custom cape piece made for the gown.

This was my first time having anything custom made so I was extremely nervous about paying for something up front, sight unseen...but okay. I expressed my anxiety and asked if I needed to leave the gown for the seamstress but was advised she could work from the pictures. I ordered and paid for the custom piece on 5/31 and was advised that it would take approx 3 weeks and that pics could be sent along the way. After 3 weeks and no pics, I went in store to check on the progress and was told the ETA for completion would be July 3 (my wedding was on the 7th); talk about anxious.

It was indeed ready on the 3rd but I received no call, I again took the initiative to stop by to check. Upon arrival, the cape had different gem work than requested. I expressed concerned about it matching the gown (which I had already paid for and picked up) but was assured it would work out. The explanation was that those were the closest the seamstress could get to what I requested (but I was never notified or offered an opportunity for approval). I had a bridal fitting that afternoon and to my dismay, the different stones didn't really go with the gown. But b/c I had already taken my gown out of store and it was 4 days before the event, I was told there was nothing they could do. I get it...strict no refund policy...okay. But my request for follow-up from the owner went unreturned. I had to make the gown and cape work regardless bc my husband had a whole second look as well based off of mine; everything would have been thrown off.

Beautiful gowns but very disappointed with the lack of communication and concern from the owner for what could've potentially ruined my special day had I let it. I respect your policy and the work put into customization but at the end of the day the customer service piece could use improvement.

Edited 8/9/18: In response to the owner, I'm not sure where the confusion is but to clarify, I DID address my concerns to the associate manager on duty when I picked up the cape on the 3rd about the stones not matching...before I carried it out. Her response was "I'm sure it'll be fine". I really had no choice b/c I had to have the gown altered so there was no other way for me to try the pieces on together unless I took the cape out also as the gown was at the alterations shop. I did go back to express additional concerns as soon as I could and that's when I was told I had already taken the cape out of store. In the beginning I made it clear that this was my first time customizing anything so I did not know the process. I would have never taken the dress or cape out of the store had I known this would be the issue and I did ASK before I picked [the dress] up as my original post indicated. But I also wouldn't have been able to get the needed alterations so I was between a rock and a hard place. Perhaps if the cape had been ready when initially promised there would've been more time to make any adjustments. Lesson learned. I understand the owner not being available on the holiday but after addressing with management and there was nothing they could do, I was advised I could try speaking with the owner which is why I requested the follow-up. Yet, I heard nothing until a month later in response to this post. Nevertheless, I appreciate the response and...

If I could give the store 0 stars I would. I reached out to this store over a year ago, booked a bridemaids appointment with Renessa who seems very pleasant and ready to assist. We all drove from places other than Atlanta to support this business. Needless to say once the business was received the customer service went out of the window. They have an answering machine that does the customer service and I have spoken to Shena so many time that she audibly sighs when I called because no one is returning our calls or assisting in the very visible issue of have 3 out of the 5 dresses purchased flawed. They were Portia and Scarlett dress and there are 3 out of 5 that have issues. (2) have zippers that won't zip, (2) that either three are two sizes too big or two sizes to small so its clear that the dress tag was either placed in the wrong dress or the measurements where taken wrong ( we didn't take our own measurements) the store Manager did. Let add that Caddisha is an assistant manager but won't assist the client that is a bridal client, she refers those clients to Renessa who is always too busy to take you call or call you back. I have tried to get assistance from he owner or someone else but Shena is not allowed to do anything besides transfer to the store line. What frustrates me to my core is we drove from Florida and Tennessee about 6hrs to support this business and now that there are issues we get no response. I have a wedding in 7 months and these dresses are not made here so I guess we just what?! Count our loses. The lack of professional support that this company exudes as of late prompts me to warn people not to do business with them. Maybe if I was local I would have gotten better treatment. Might I add Portia and Scarlet suggested I purchase directly from them but being as I wanted to see the look and feel of the dress I selected this company and this company informed me that they would make sure that the price was honored. That was another fiasco that Google review doesn't have enough time nor space for me to write. I should have walked away then when she didn't even order the dresses when she said should would. Needless to say I will be addressing this further as no matter what client you have things should be addressed...

What you need to know: Not even deserving of one star- the store is too small a venue to sell stock that they advertise online. DO NOT GO HERE FOR BRIDAL APPOINTMENTS.

What you may be interested to know: I made a bridal appointment with them several days in advance and was very excited and prepared for my appointment, I know it is currently prom season and they are busy, but that is why I made an appointment. I arrived to the store and could not even get into the door because there was a line of people that were waiting to shop for prom dresses. When I finally got into the building it was not clear who employees were or what the process was to check in; it was a mad house. I went to the front desk and said that I had an appointment, and was looked at as if I was a crazy person, and then they asked me to sign in on one of the tablets that was being passed along the long line that extended past the door of the building.

I waited for my turn to get the tablet, but asked several people in line with me about their appointment and quickly learned that none of them had appointments and were just walking in. When I finally was able to "sign in" I was told to go pick 4-5 dresses that I liked, and then I could wait on a dressing room as they became available. Trying to navigate their cramped store and pull dresses explains why all the samples they have on display are torn to shreds; it is a free-for-all with no guidance or supervision from staff.

After 5 minutes of browsing it became clear that they have over extended themselves and are not able to accommodate for a bridal appointment, much less prom season. If they are not going to honor or prioritize appointments made in advance, they do not need to make them. It is disrespectful and will not help them succeed long term; relying on one season a year to allow a frenzy of teenage girls to pull and destroy dresses is not a sustainable...