Xocolatl Chocolate — Local services in Atlanta

Not only is this bean to bar chocolate a delicious culinary treasure to be savored and explored, their customer service can not be beat. I have been sheltering in place for months and ran out of chocolate during the hottest month of the year here in Georgia. I really wanted to support this local gem as well as re up my stock of bean to bar chocolate. Xocolatl was having an end of summer 10% off sale so I decided to buy the five bar single origin flight instead of just the one bar I had been dreaming of. I placed my order and got all the way to the end before I realized that the coupon did not take. I sent them an email just to let them know not to complain but to let them know. I was willing to pay full price but maybe others may not. I immediately received an email apologizing for the issue. It was a Saturday so I was told that they would take care of it on Monday. I let them know I would be happy to have additional chocolate in the value of the discount or a refund, whichever was better for them. I got an email saying they would be sending me their most popular bar Wide-Eyed which was a little higher in value that the discount. I got the tracking number and waited like a kid on Christmas Eve for the chocolate to arrive. I watched a waited by the mailbox and was there to receive the delivery directly from the postman. I didn't want the bars to sit out in the heat. Unfortunately, the chocolate had melted. Knowing that the chocolate would still be tasty just not shinny and as the maker intended I reached out to them to let them know how the bars arrived. I let them know I would be willing to wait until the weather cooled down and it was safe to ship the bars again but they insisted on shipping the order again. I received an email from one of the owners expressing their deepest apologies and asked that I explain a little more about how the order arrived and let me know that I would also be hearing from the shipping department to find out what went wrong since they had recently begun shipping during summer months. Before I could finish my email back the email from the shipping manager came asking how the order was packed so they could improve. That email also came with the tracking number of the replacement order before I could even respond the order was shipped out with extra ice packs and double insulation inside a box instead of an envelope which is how the original order came. I was already in love with their chocolates and their company belief in sustainable and ethical sourcing of cocoa. Add the top notch customer service and you have really got a winner. I highly recommend Xocolatl and would go so far as to implore you to support this small business to keep alive and not a casualty of the...

I wanted to show off my new batch of goods I got from Xocolatl but also give a shoutout to the Xocolatl team because they truly deserve it!! High quality chocolate and people. I can smell the chocolate through the wrappers as I am typing this right now... and my mouth is watering. I've got to admit, I was never a fan of chocolate, but that was because the chocolate I ate all my life was the store-bought nestle and hershey's junk (no offense to nestle and hershey's lovers out there). Isn't it better to support your local, more sustainable businesses anyway? And as a plus, the chocolate is VERY yummy. I've liked most of the chocolate I've tried. They also have samples you can try before committing, but if you can't decide, they have award winning ones too and those are always a good idea :) I've also successfully converted my sister into a xocolatl cacao nib lover. She lives in Korea and I have already sent 3 bags to her (will be 5 now) and she refuses to eat anyone else's nibs. Most of these bars are going to be sent to Korea to my sis and her bf and I am confident that they'll love them! The rest of them are for me (and maybe my family if I'm feeling generous heheh). Thank you Xocolatl team! Please don't ever...

EVERYTHING HERE IS VEGAN!!! VEGANS REJOICE!! :-D

They don’t advertise that everything is 100% vegan because it doesn’t matter— people who eat normal chocolate etc still find this place amazing regardless of it not having dairy.

It’s THE BEST hot chocolate I’ve had outside of ceremonial cacao ceremonies.

If you’re a chocolate snob— this is the place for you— they use the best of the best everything.

Finally, I’d just like to add that I’m mainly only leaving this review because the customer service is good- it’s inspired me to not be a google lurker & actually leave a review. I was greeted by someone named River & he was SO delighted to inform me that everything is vegan here (he’s not vegan— just really happy to deliver pleasant news to us vegans who normally are excluded from hot chocolate offerings at most restaurants lol). So Thank You River for your patience & sweet energy & for being so happy for...