Muse Atlanta Skin Health & Aesthetics — Local services in Atlanta

I absolutely love the service I’ve gotten here from Caroline, who is an absolutely amazing injector and really takes her time to be sure she’s giving her clients what they need. I’m so happy with my results I’ve had so far, but will likely be finding a new location for my injection.

The front of house/management staff leaves much to be desired, and the issues I’ve had with appointments/scheduling/redeeming loyalty points and earning them have been frustrating. Depending on who is at the desk, they may not even look up at you as you’re coming/going and I’ve not one time felt loke they’ve valued me as a client. I understand they probably don’t need my money, as they say they are bursting at the seems and so booked you can’t even rescheduled, but I prefer to spend money in a place where I’m treated like my business matters.

The first two times I went there, the rewards systems were down for Alle and Aspire (so I was told) so I was not able to redeem my rewards and had some that expired before my next appointment. I had to call the office several times to get my visit uploaded into the rewards system, and it looks like I’ll have to call them again about the appointment I had last Monday. I’ve been to many offices who load into alle and aspire for rewards and have NEVER had to chase them down to upload them. My Aspire dollars are about to expire AGAIN because they were not applied to my last visit.

This brings me to my last visit and scheduling. My original appointment was set for Sept 30, and I was notified less than 24 hrs beforehand that due to some situation, my appointment would be cancelled and rescheduled, which it was, for 2 weeks later. Understandable that this can’t be avoided, but I ended up having to move to mid October. At my mid October appointment, I asked about skin care and was added to the books for that same week, for a skin care consultation. Several appointment slots were available at the time I made my appointment, three days before the consultation.

The day of my appointment, I had an emergency come up at work, so I emailed the office and let them know I could not make it (long before they opened, around 6am) Apparently, they never received the email but someone DID call me and tell me if I had forgotten about it, Carolyn could do a virtual consultation instead. I called back within the hour to ask about doing the virtual consultation, and was told she was not available for that, was booked for the remainder of the month, and would be charged their $100 cancellation fee for my missed appointment (“it’s policy to protect the provider’s time because they can’t fill appointments with clients who are waiting that quickly”) . I’m neither here nor there on the fee, because the policy is clearly stated, but on the heels of having my original appointment cancelled on such short notice AND being left a voicemail stating I could do a virtual consultation, I was a little taken aback by the tone and handling of my call to the office about my missed appointment. It’s a reasonable ask to want your clients to value and respect your provider’s time, but that respect should go both ways.

Once I have them properly apply my aspire rewards they should have used at my last appointment, I’ll likely just go on the hunt for a new office that does not treat their clients like bulk items being shuffled around. They treat their people like we are a dime a dozen, but there are clinics on every corner in Atlanta.

It’s a shame, because I really do as I said before think Caroline does a phenomenal job. If you do choose to get services done here,...

The way I will cancel any meeting, appointment, or life event to see these ladies….

After what I can only describe as a nightmarish experience with a plastic surgeon for my first foray into botox, I was definitely nervous before going to Muse for the first time. Whitney and Elif were the first to greet me, and I thought went out of their way to make me feel at ease. It turns out, they’re all just naturally that great.

Ansley was the first provider I saw, and after discussing what I did and didn’t like about my previous experience, made a plan with me. She has continually ensured that I’m happy with results, and knows how to treat with grace and subtlety. Ansley treats her practice like an art, and I could not be more thankful to be her patient.

In addition to making every attempt to age gracefully, I have difficult, rosacea-prone skin. Since seeing Carly Holloway, it has been utterly transformed. She started our initial consultation two years ago by telling me she would never pressure me into doing or buying anything. Carly took the time that day to identify my goals, and developed a plan to help me get there. I can confidently say that she only recommends things she truly believes are in my best interest, and she has never been wrong. She checks in post-procedure, follows-up after any regimen change, and is the kind of genuine, warm person that is truly a joy to be around.

TLDR: I don’t know if there’s a Muse fan club yet, but I think I should start one. There is something magical about seeing such a wonderful group of people do something they truly love. Please do yourself a favor and go see it for yourself. You’re...

Muse is an absolute gem and a dream come true! The facility is so clean and beautifully decorated. Their staff is incredibly kind and genuinely care about their patients. I look forward to my appointment days because each visit leaves me feeling satisfied, relaxed, and good about myself :)

Emily is absolutely amazing! She’s so talented at what she does, and I trust her completely. She really listens to my concerns and offers great recommendations without ever being pushy, which I really appreciate. Her customer service is something I’ve never experience in this industry and I always feel so comfortable while she’s working on my face!!

A special shout-out to Carly as well! She’s seriously the most knowledgeable person I have ever met about skincare. She’s done her homework in skin perfection, and it shows. Carly is dedicated to her clients & is always just a text away if I have a question or a concern. I’ve sent a lot of friends her way, and each and every one raves about their experience with her.

Thank you, Muse, for always making me feel so beautiful & comfortable in...