Furman Jewelers Watches and Clocks — Local services in Augusta

Clearly this business must have been inherted by the current owners. There is absolutely no way they would have lasted this long with the level of service they offer today! I took my watch to them for an estimate and was told that I had to leave it and that someone would call me later with an estimate. I did just that and was given a claim ticket. Some time passed and I decided to call, this is when I was advised that not only was my watch ready but it would cost $80.00!!! Not wanting to put up a fight, I paid the $80.00. My watch must have worked for about two weeks!!! Upon returning my watch, I was greeted by a nasty snob of a woman behind the counter who acted as though she'd been baptized in lemon juice. She went on to tell me that I (again) had to leave the watch and someone would call me once the repairman looked at it. Much like last time, some time passed and I decided to stop by. My watch was ready stated the monster behind the counter and it would cost $10.00. Again, I wasn't advised of the charge and/or service. Needless to say, today, less than a week my watch is no longer keeping time!!!! This has taught me the importance of reading...

Unprofessional – Outrageously Expensive - Total Rip Off

I took a watch to Furman’s explaining that I just had it cleaned & it still didn’t work. They said they could fix it. The first time I picked it up, they charged me $175. I about passed out from the outrageous fee, but, if my watch was fixed, I was ok with it as it is an expensive dive watch. However, after wearing it for a day, I found that it was no different than when I took it to them. After 3 tries and over a YEAR later, my watch is still not fixed and I’m out $175. They refuse to refund any of my money, they refuse to respond to the BBB, and they refuse to act professionally. AND, not only did they rip me off for $175, I found out that the watch repairman doesn’t even know how a quartz watch works. He told me the problem was a balancing mechanism and he hadn’t seen one of those in years. Well guess what, that’s because a quartz watch DOES NOT HAVE a balancing mechanism. One would think that a professional watch repair person would know that. They are HORRIBLE and I would tell anyone NOT...

I read many negative reviews about this place and had several colleagues warn me that they were pretty expensive and had even "misplaced" a watch before. But since they are just a couple blocks from my office and all I needed was a battery changed in my Tissot I thought I'd give them a shot. The hours on their door say they open at 10:00am. So at 11:10am I decided to leave my office and walk down there. I was greeted by steel cages over their door and windows - they were closed - an hour past when they said they'd be open. I guess that's a sign that I shouldn't do business with them anyway. Based on what I've read and heard about this place, I'd avoid them like the plague. I'd give them Zero...