Truist — Local services in Augusta

I've banked with Truist for years now...back when they were Suntrust. I have had several accounts with this bank for years. I opened a business account and began collecting revenue. Sometimes I have to do wires...well after hurricane Helena I lost everything asfar as my business. I made a huge purchase to get a jump start to get back up and running again. Sent a wire to my vendor for the purchase of goods. Truist froze my accounts. All of them..personal ones aswell. Nothing could go out but deposits could go in. They then told me that my last check I deposit was fraudulent. How when my great aunt sent me a Truist cashier check?! My aunt then called me and told me that Truist called her and told her I was trying to scam her. What Truist didn't know was she was my freaking aunt! They told me they was going to review my account for 6 days. The days pass and they still have all my money froze. Went to a local branch to see if they can release any of my money, now they are saying i have to wait till my pending deposit post!!!! Are yall serious right now!!!! Today is the 1st my bills are due!!! This has to be wrong on so many levels! They froze my account...then closed my accounts...lied to me and my aunt!! Not only that they gave me a vague reason why they closed my accounts. Why Truist can't prove to me why they felt like my aunts Truist cashier check was fraudulent?! Why they called her and told her that lie?! Can someone please tell me if I can do anything legal about this?!! I would not bank with them even if I could again! It's not fair that they are holding all of my money like this. My job income...my personal income...is being held for no reason. Imagine gettin paid every 2 weeks and finally get paid but your bank will not release your money you worked hard for! There has to be something that can be done!! Times are hard as it is right now and they wanna...

Well my experience was with a branch out of Augusta Georgia. 801 Broad st. The managers name is Jen, a teller validates my sons check which is not drawn on that bank but he cashed it there before, not only did they validate it but they put thumb prints on it and then realizing that they had messed up another teller scratches out the validation code with a pen and then say that they cant cash it, well no one else will either ma am. Long story short the manager Jen calls police for what reason other than to make my son and his father look like absolute fools and criminals, i called corporate because i do have an account there and the manager said my son is banned and so am i and i wasn't even there but i have an account there. She lied racial profiled Aand humiliated my son to cover herself....

I’ve had this bank for over 10 years and this has become one of the worst banks to bank with. Computer system handles everything and makes all the decisions. Choose another bank if you want good customer service and a bank that will actually help with your situation. This is not a people bank, this is just their way to make money off us and truly not help us out. It’s all about money to them and not about their customers at all. I will be closing all 5 of my accounts including my business account and will bank with someone who values my business and time. You’ve have been warned and it’s up to you if you make this mistake by banking with them. Also, was a really great bank when it was...