The Doll House Boutique — Local services in Baltimore

Was very disappointed in their return policy. I live out of state and had my return postmarked before the 7 days and was not offered a refund, but was offer an exchange. Needless to say I was upset. The owner said I was using foul language and highly irate. Yes, I was mad I did say just send the damn thing dress back. That was about the extent of that. Also, was stated to me YOU must not be a accustomed to reading return policies. So, insulting, especially when I went back to my receipt and there is NOTHING on the receipt that states return policies. However if you dig through the website it is on there. Regardless it was post marked in a timely manner. They said they would try to accomodate me by sending pictures of other dresses, which they did not. Upon calling I said I would like the dress returned to me. I called again, and now they won't even answer my call, clearly noting the incoming number. Received the dress back in the mail today and the box wasn't even taped shut. Thankfully it was still in there. Horrible customer service skills and horribly handled. Hopefully people will not use this online store because it is a disgrace to people that do care about their customers and run a legit...

Nathalie and her niece (Anita) are just among the kindest, professional, and lovely ladies. I initially was going to my pre-made appointment at Bella Bridesmaid’s Baltimore shop only to be turned down by the Elite’s Bridal owner (who is also the manager of Bella) after phone calls and emails with no notification that this store doesn’t do wedding gowns measurements (“her staff is not trained to do meticulate measurements”).

I walked past Nathalie’s shop and thought to just drop by and explain my situation of being let down by Bella, and immediately she said she will help me. She did above and beyond with precise details. Grateful that one (shop) door closed and the other much kinder one opens. Thank you...

Wonderful, beautiful, great, the clothes and the staff. It is a total wonderful experience to visit and shop at the Doll House Boutique. So great to purchase one of a kind clothing. I flew in from Atlanta to shop there for the weekend. Love love love the Doll...