The Home Depot — Local services in Bangor

The team at Home Depot lack knowledge, the manager has no conflict resolution skills, and snide comments by employees having no understanding of home improvements and the value of products and if there is damaged items saying “the price is the price” on a laminated counter top when it has a crack and blemish. 10 percent off a damaged counter top does not counter the decrease a home buyer would expect if pointed out. The crack I could have worked with since I have a talented worker but he would have to be extremely careful not to split the whole countertop and we would have to fill the crack and blend it for it not to be noticed unless by a discerning eye but not at 10 percent. That was not worth that amount of work or time. There were no other counter tops available at that length and then there was no 45 degree cut matching pair. I had no issue purchasing at full cost without damage as I wanted to buy the pair to it at full cost. There was also no attempt by the audience of employees hanging around at pos to step up and say hey let me check to see if a nearby location has the product you need or let’s see how long it would be until you could get delivery directly to your house. I went to Lowe’s right after and was discussing the problem and the employee laugh saying here we would have gave you 50 percent off the product as it would just sit on the shelf without selling. There I bought counter tops undamaged cheaper and then I got 20 percent off on top of it for signing up for a Lowe’s card regardless if you can open an account. I told the Home Depot staff that damaged counter top will sit on the shelf without selling and that is profit loss. I hope they label it as damage and not to try to sell damaged goods at full costs to a potential buyer. All the workers I can earnestly say do not have their own homes or been involved in home improvements otherwise they would have understood my...

Not only did the store have a certain hexagon tile labeled with the wrong but also the sq footage per case was incorrect. Label read 3.84/sq and the case is SUPPOSE to cover 8.88sf so case total would be $34.00. However the case only includes 6 tiles (each cover .38sq ft) which overs 2.2 sq ft. therefore the case price should be more like $8.50 according to the listed sq ft price. I needed to order 30 boxes (building new house). The price they were quoting me was over $1000 because a case is $34 IF it covered the advertised 8.8 but it doesn't so I asked for him to adjust the price accordingly. Anyway, the price was off, the sq ft was off. Got a manager to try and order my 30 boxes at the price on the sticker, would only give small discount, and while I was talking to him another employee snuck over and was changing the sticker. I thankfully got a picture of the price before it was changed. That same employee harassed me and another family member all the way out the door saying BYYYEEEE and telling us the previous stickered price wasn't wrong. If it wasn't wrong then it wouldn't have needed to be changed. VERY very very rude and trashy woman. Not professional to be raising her voice and talking to us the way she was because she knew the store was in the wrong but didn't want to admit it. Or maybe she couldn't wrap her head around HOW they were wrong. You'd have some calculating to do to get it. All in front of a manager who did nothing. Not that I'm a drop in the bucket for a large corp like Home Depot but I'm building a house and will no longer continue to shop there. Lowe's and my local...

Driving through on our way home to NH and decided to stop here. At first our experience was okay. Until we needed some bolts. The aisle was so unorganized. Took us 20 minutes to get the employee for that department who had no idea where anything was and didn't even offer help finding what we needed in the mess. After an hour we gave up. In the end every single item we found that was in the wrong place, was put on top of the shelf to be put away correctly in hopes to make it easier for the next customer. We decided to go to the Home Depot back home in Concord, NH and guess what, everything was put where it belonged. Took us 10 minutes to select our item. Very sad that I couldn't find what we needed in a fully lit and staffed aisle, but could find a bolt at my local Home Depot during a power outage while using the flashlight on my phone. Only took me ten minutes after the employee showed me where to start. The nut and bolt aisle in Bangor needs a good sweeping or maybe someone to work in that aisle who knows how to organize and stock. The employee we tried to get help from was an older lady with glasses and shorter hair. I asked for her to scan the item we needed and see if they had it in stock out back and she insisted she could not do that. We visited on Sunday July 15, 2018 around 3pm. We pass through Bangor every other weekend and will probably never go back to...