Window Panes — Local services in Bar Harbor

It's a wonderful store that I look forward to every summer. On a rainy October Sunday my friends and I made our yearly trip to Bar Harbor it was miserable shopping but we finally made it to the end of the street for my much anticipated spree in your store. I had an almost finished ice cream cone but was anxious to shop out of the weather. The clerk saw me and made a beeline toward me to say I couldn't shop with the cone. Later I went in and had $75 worth of merchandise I was going to buy but my experience was ruined by this incident I put the items on a shelf never to return to this store. I purchased most of the items on line

To answer you. I had my mask on the whole time I was just holding the cone. I'm not a child, there was not enough ice cream to dribble on the merchandise nor would I have allowed it to. Because you own the store makes no difference to the matter. 5 or 10 steps in a store that small doesn't matter your eye was on me as soon as I entered the store with intent to set me straight. I realize that may not have been your intent however it is what you projected and in a shaky retail environment I would think the strategy would be to encourage any and all business. The fact is you are still trying to set me straight! I would think the better thing to do for your business's sake would be to follow the old saying that the customer is always right and make me feel better about you and your store so I would continue doing...

When I entered this business I noticed they do not allow food or beverages inside. This is common in Bar Harbor it seems and I have no issue with that policy. However, lead by example. The staff has no issue doing both while in front of customers so that seems a bit hypocritical. Past reviews are spot on about the male staff member (owner ?) who gives off the vibe of a bored HOA member. There are several stores in Bar Harbor that offer better items, better people and a better experience. Oh but they did get a mention in Downeast magazine so I assume their entitlement...

Window Panes is an anchor in the community. Julie and Greg not only have a wonderful store but great people. When I look around my home or open a kitchen drawer I can see many things that I have bought from them. I needed a Vegetable peeler and I mentioned it to a friend and said, “I need to go into Window Panes and get one.” She said, “you can get one at the grocery store.” I said I could but they don’t care about Bar Harbor like Julie and Greg does. If you are visiting the Island, it...