Shay's Jewelry — Local services in Baytown

I had a necklace I took there for repair. They did a awful job. When I got my necklace back it was longer than it originally was the necklace clasp was different as-well the gold looked fake. Its like they were taking off and soldering different pieces of jewelry. The necklace broke like a week later in a different place I took the necklace back up there and told her that the necklace is not the same from when I brought it to her the first time. She was trying to act like she was doing me a favor by not charging me for the second repair. I got the necklace back the second time, she did not tend to any of the complaints I had about the first repair and it broke again 3 days later this time. Please don't take your jewelry to this place for any kinds of repair...

If i could give less i would. Went to them to get ring fixed, had the diamond that fell out. They kept trying to get us to spend extra. The day, that our ticket said it would be ready, called them spent 20 minutes just waiting for them to find our ticket and item. Asked em if it would be ready by the time the ticket said, sat on hold for another 20 minutes, they finally come back on line and tell us that it wasnt even ready after it has been...

My mother recently passed and Mrs. Shay spent OVER 2 hours going through every piece of jewelry my mom had. Not only was she extremely sweet and patient but she took the time to teach me what to look for and how to clean jewelry properly. Her and her staff went above and beyond for my sister and I. I trust her and her business and would highly recommend it. She defiantly knows what...