Arnold's Appliance — Local services in Bellevue

Two words describe my experience dealing with Arnold’s Appliance: Most-Impressed!

Just before Christmas our High-Efficiency GE washing machine, finally gave out after 6 years of use. Given the noise and vibration the unit had we were surprised it lasted as long as it did. A tech came out after we had the machine about 2 months to diagnose the violent shaking that occurred during the spin cycle. He adjusted the legs slightly, saying it wasn’t quite level. He left and it continued to make all visitors think we were having an earthquake every time it went into spin mode - no matter how you distributed clothes in the tub.

It wasn’t the best time of year to be purchasing a new washing machine but we were determined to get a good one this time. After digesting user reviews and You-Tube videos for 4 nights, we decided we wanted a Speed Queen unit, something that we believed would provide many years of service.

To minimize electronic failures we opted for the TC-5 model. Dials, buttons, and a REAL angitator are the way to go!

We contacted our nearest Speed Queen dealer and were advised they were totally out of all Speed Queen machines and didn’t expect to have new stock until end of January. Not good!

I then checked with another regional retailer in the area and was advised they had 3 units at their Seattle store, but I was advised we lived outside of their delivery zone. They offered pick up at their warehouse, but having a recent back injury didn’t make this a good option.

Disappointed and in need of a new washer, I returned to the internet to look at alternatives. None impressed me. By now it felt like buying anything else was a waste of good money. I decided to make another “Speed Queen” search and found Arnolds Appliance in Bellevue.

I had heard radio adverts for years for them, but had never dealt with them before. They are a little outside of our normal shopping range. Desperate, I made the call and I am glad I did!

I contacted Rob at the store and he was most helpful! I explained what I wanted and he found 1 machine in their stock. I was in the midst of a pre-Christmas Costco run, so I asked if he could hold it for 10 minutes so I could check-out and call him back with my credit card details. He obliged and as soon I returned to my card I phoned my card details to him and completed the sale! Easy-peasy!

This was Tuesday the 17th. At the time he advised that the soonest delivery to my area was Dec 31st. I said we could make it work. Rob called me about 15 minutes later to tell me they were making some north-end deliveries on Thursday the 19th already and he can get it on the truck for us! This was perfect!

Thanks to Rob we were back up and washing by Thursday afternoon and just love the machine. The best part about it is that I no longer have to push the washing machine back against the wall. Two weeks later it is still sitting exactly where they hooked it up and put it in service!

I must give kudos to the delivery crew too, they did a fantastic job. Very professional.

I can highly recommend Arnold’s. Based on our experience they will be our first call for future appliances! (We expect the GE dryer to be near its end...

I needed appliances for an entire house, and a friend referred me to Arnold's Appliances. So, I just sauntered over one lazy afternoon and took a look around.

It was nice to see the appliances in person; just so much more tangible for my taste. The sales consultant who helped me was Ted Biery.

Now, I am of a certain age, so I have been appliance shopping many, many, many times in the past and this was by far the best experience that I have ever had!

The layout of Arnold's Appliances is open and very user friendly. There's plenty of room to walk about and the opportunity to see, touch, and envision the product in your own home.

Ted Biery was knowledgeable, patient, positive, and professional.

Over the course of two visits, Ted helped me select products that fit within my taste and budget. He helped me determine which products/styles were appropriate for stretching my budget a bit, and where a quality generic selection could work wonderfully without breaking the bank. Ted was very forthcoming in letting me know about the current manufacturing delays.

Essentially, Ted helped me build my appliance selection around my dream kitchen cook station and will communicate with our builder.

The whole experience was fantastic. The staff were all very friendly and I saw how other sales consultants interacted with their clients. I had been to another high end appliance store in Bellevue--whose name begins with Albert--and it was an abysmal experience.

If you are looking for quality appliances, check out Arnold's Appliances. They have products to fit every budget. If you get a chance, please ask to work with Ted!! I would absolutely refer my friends and family to this shop for their appliance...

I feel it is necessary to shout out Arnolds Appliance in Bellevue, specifically, Ted Biery the store manager. On Wednesday, our LG refrigerator just stopped working. I scrambled to get a technician to come out and diagnose the problem. I was told it would cost a minimum of $1200 to fix it. With a refrigerator full of food and an upcoming event I was hosting, I needed a miracle. I called around, but only Arnolds in Bellevue, specifically Ted Biery, made the impossible possible. Despite the fact that it was 5 PM on Wednesday evening, Ted immediately gave me his mobile number, I texted him the specifics of the refrigerator I needed, he took the time to FaceTime with me, and we found a floor model in my budget that met all my specs and requirements. As if that wasn’t enough, Ted pulled off the ultimate miracle by getting it on a delivery truck and having it delivered to my house the next day (Dennis and Roper who delivered the refrigerator, did an exceptional job delivering the new one, removing the old one, navigating several areas with steps; kind, cordial, professional, and not one scratch anywhere!) Not only is it difficult to get professional and kind customer service anywhere these days, but ted’s interest in helping me out and delivering the impossible exceeded all of my expectations. I highly recommend Arnolds in Bellevue, specifically Ted Biery, for any and all of your...