Hermès — Local services in Bellevue

I wish I could give this boutique a 5 Stars like the other reviewers but unfortunately I can't. I know the boutique is only open By appointment only Due to the pandemic which I completely understand. But my issue was I called the boutique directly on Monday and see if I could schedule an appointment with a sales associate. The lady on the phone asked me if I worked with any sales associate before and I said NO. She than took my number and said a sales associate will contact me within the hour. About close to 3 hours or so later I received a text from a sales associate and she said she was happy to assist me. She was very nice in the text and asked me when I would like to come in. I told her I would like to come in on Saturday. She then give me a couple of time slots. The available time slots was either 10:30 a.m. or 12 noon. I picked 12 o'clock noon. She came back and said sorry the noon time slot is taken can you do 10:30 a.m. or 5:00 p.m. I then picked 10:30 a.m. This conversation all happened on Monday. On Tuesday never heard from the sales associate. On Wednesday was a holiday and thought they might closed so I didnt try to reach out to the sales Assoc. On Thursday I texted the Assoc 3 times asking her to confirm if 10:30 still work for her, did not heard a word. So by Friday around noon, I called the boutique. this time it went to voice mail, so I left a msg. No one called me or text me back. I am very disappointed that this Luxury Brand that is well known and RESPECTED by people around world would treat a (person) customer like this. Sure it's my first time, sure it's during a pandemic but not not schedule you in that's astounding. If they dont have an apt available they can even schedule me all the way out to next year if it take. I would be find with that. Even a dermatologist office is 6 months out and they were still able to schedule me in. But for boutique that sells leather goods couldn't? I'm astounded. I had thought long and hard before writing this review. Now if they read this, you never, I might be BLACK listed from shopping their brand completely even online. But I'm willing to take that chance. This is the first time I've ever encountered as such. Very...

I don’t have an issue with exclusivity real luxury should feel intentional and refined. But what I experienced here wasn’t exclusivity. It was condescension.

This wasn’t my first time shopping at this location, so I’m not unfamiliar with the vibe. On this visit, I asked about a specific bracelet that was out of stock and inquired about expedited shipping. The response was passive-aggressive at best: “We can order it for you,” followed by “It’s $35 shipping.” No warmth. No effort to accommodate. Just a cold wall of resistance, as if I was inconveniencing them by asking.

I asked about ordering it to the store for pickup another flat no. I can obviously order it myself if that’s the case. And when it came to parking validation, I had to ask even though the ticket was right in front of them. Stores like Louis Vuitton and Prada next door offer it automatically. It’s not about pampering it’s about professionalism and basic courtesy.

Let’s be clear: this isn’t the Rue du Faubourg Saint-Honoré flagship in Paris. That’s the gold standard of Hermès service. This is a mall store in a suburban pocket of overpriced lattes and Teslas with expired plates. The ego trip inside drowns out any sense of hospitality or grace. Also worth noting: a friend of a friend shops here regularly but sends her husband instead because, in her words, “they’re noticeably nicer to Asian/White men and gay guys.” That’s not luxury. That’s profiling disguised as customer service.

I didn’t walk in desperate to be seen. I walked in clear, calm, and ready to buy. What I got was passive gatekeeping from staff who act like the brand’s reputation is their own. It’s like a valet pretending he is the Lamborghini.

True luxury doesn’t size you up by the bag you carry or how loud you flash wealth. It listens. It respects. It delivers. And look I get it. It’s Washington. The culture here is cold, performative, and drained of soul. But if you’re going to bring that energy into Hermès, maybe don’t work there. Because every single one of them looked absolutely miserable.

I’ll just order online. At least the website doesn’t give...

Went in the first time knowing exactly what we wanted, the first SA Yvonne was quick to greet us but seemed very sluggish and reluctant once she found out what we were there for: simple, two watch bands with matching clasps.

First we were told that one of the two bands were unavailable corporate wide and would take 6 months. She took our information and would follow up with us when ready. We decided to take one home and the clasps was missing a crucial part. She threw the band and partial clasps into a measly felt bag and cashed us out. When asked for parking validation, her response was "sure".

Once we got home, we noticed something was missing... Had to go back and when we came in, she seemed surprise to see us. We must've been talk of the store after leaving because a manager briefly said the other item was only a week out and not 6 like Yvonne had mentioned. We then explained that the clasp was missing a part... Now three parts are on order. Our last visit, we were greeted and helped by Jane and she was an absolute doll to work with. Jane had approached us during visit 1 but we were already being "helped" by Yvonne...

"Helped by Yvonne" means making 3 visits to make things right by another representative.

Knowing what I know about the brand and this location, we should've asked to work with a SA who knew more about the items we wanted to purchase.

Jane had packaged up ALL items into a cute little dainty box after she inspected everything with us. She even asked if she could validate our parking! it's the little...