Louis Vuitton Seattle Bravern — Local services in Bellevue

I am extremely disappointed from the day of purchase to now still NO resolution. I walked in on a Sunday and the store was not busy nobody greeted me or asked if I needed help I had to go loon for someone so I can purchase a wallet. Bae was the client advisor that “I asked” for help she showed me wallets and the one i wanted was not in the store so she said she would order it online. I asked her who would it ship by and she didn’t seem to know and then said UPS and she told me to call them for tracking which I thought was very strange she said it would take 3-7 business days for my order to be delivered. I waited till Thursday to give it time so I called the number that is listed on the website and I was transferred to a call center where the gal had no idea where my order was they saw my order but there was no tracking I immediately asked for the store manager to call me as I needed answers as to where my order was she said it would take 24hrs for someone to call which again is mind blowing coming from a luxury store I honestly get better customer service from Target which is a shame. So I wait the next day approaches and still NO call back from the manager or anyone from the store and it’s passed 24hrs. So I call again and the gal at the call center send another email and also places me on hold to see if she has any luck in reaching someone and nothing 40mins on the phone and now the girl tells me my order still has not shipped. Which I keep getting conflicting information on my order I just spent over $500 for a wallet and nobody can tell me where my order is such a disappointment. This store just takes your money and moves on as the store manager or the client advisors don’t seem to care to call back. The worst experience ever I would not recommend going to that location I have purchased at the down town Seattle and have received the best service. If I could I would cancel my order and purchase it elsewhere. Like I said in the beginning Target has way better customer service if an issue were to ever occur they take the customers serious even if it’s a $20 item a I would have expected my issue to be resolved the same day I called but nope.. again I’m disappointed with this store. I wish I could express this with their GM becauses its apperant there manager doesn’t care because the sale is done and closed ..if I could I would give them no star but it...

I bought this bag prior to knowing that my husband had already bought me one, so I needed to return it. I took the bag to the Bellevue location and I had to speak to several associates. One of the associates took the bag to the back of the store and came back out and said that it is some glitter on the bag and that it was not returnable because it has been used. I then told the the store associate that it had not been used. later the manager Nikki came out and said there is nothing that we can do because the bag has glitter on it. I honestly could not believe the removable glitter on the outside of the bag with no no wear or tear made the bag unsellable. I dusted the bag off with the cloth that was provided and the glitter easily came off remind you that the bag has Sparkle to it due to the color of it . The manager Nikki decided that they could not return the bag. I was so shocked, I took it to surrounding stores and also the Seattle location and all of the store said the same thing, that the bag was in very good condition and looked unused. When I took the bag to the downtown Seattle location they looked at the bag and told me that the bag was in great conditions and they did not understand why the Bellevue manager Nikki was treating me this way. The Bellevue store manager Nikki flag my account saying that the bag was unsellable after I told her that she was discriminating against me. I have made many purchases over the phone but when going into Bellevue store to make purchases they always tend to think that I don't have enough money for the purchases that I want to buy or ask me if I'm sure if I want to make the purchases. I prefer to buy my items over the phone because the Bellevue store always looks at the color of your skin and and thinks that anything you bring back into the store is considered dirty and used. I truly hate that this is the only freestanding store that represents Washington because so many people before me have felt the same way about the Associates...

Just wanted to put my 2 cents in, years ago I bought a keepall 60 from this location and the service was bottom of the barrel for me. But being young and able to afford my first new piece of LV luggage people tend to view you differently if your skin tone and attitude doesn’t match theirs. I remember walking in to an empty store and having to wait forever to be assisted while another heavy set blonde haired lady walked in shortly thereafter me and they were pouring her champagne and pulling out bags that she did not want. I didn’t pay it any attention as I knew they probably thought I wasn’t rich enough to make any purchases there anyway, but my goal was to spoil myself for all the hard work that I was doing at that time and not play devil’s advocate. So when I proceeded to check out and handed over my debit card, they were very hesitant but once it approved, they took my bag to the back and prepared it for packaging. The lady came from the back like 30 minutes later with a huge brown LV shopping bag and this keepall in a dust bag, no box or anything. She then proceeded to tie a yellow and a green tiny ribbon on this huge shopping bag as to say I’m doing you a favor. I do recall having issues with getting my tag stamped as well but anywho. I vowed never to shop there ever again, long story short I moved to Manhattan and the LV store on 5th where the real big money is treated me with so much respect whenever I shopped there and once when I lost my locks and keys for my Cintres soft luggage they replaced them ALL and complimentary with boxes and bags. I now own over 20 pieces, I wonder what that girl...