Apple Charleston — Local services in Charleston

I was in Charleston for business and decided to stop by the Apple Store to try on the Apple Watch I had been thinking about purchasing for months. Tried on the 38mm, modern buckle in soft pink leather, size small. I Decided to go on and purchase it as well as a sport band for when I go to the gym. The rep told me they had it in stock and someone was pulling it and would bring it out. After waiting 10 minutes, another rep brought it out. The guy that had been helping me rung it up ran my card and asked if I would like to set it up in the store. He said it would only take a few minutes to get it set up. Needless to say, the watch came out of the box dead. So he handed me off to another rep and went to help other customers who had walked in. The new rep explained sometimes the watches come dead and it takes a while to get them charged enough to start up. After waiting another 20 minutes it still wasn't charged enough to set up and I needed to get on the road so she put it back in the box and in a bag and sent me on my way. Not once did either of the reps check to make sure the size was correct or ask to help me fit it to my wrist. I drove 3 hours home, I was only in town for a meeting and do not live close by, charged the watch then set it up. Once I had it set up I tried it on and it fell all the way to my elbow. Well I had tried it on in the store so I figured I just needed to tighten the band all the way since the one in the store fit. I set the band to the tightest it would go, put it back on and it still fell half way to my elbow. That didn't make sense so I figured there must be another way to make the band smaller. I took the watch back off, and was trying to figure out how else to make it smaller when I saw the L on the inside of the band. Then I checked the box and of course they had given me a large band for my tiny wrist when the rep clearly stated when I tried it on that I needed the smallest band they had. Not once did the rep check the box when he rang it up or go back over my purchase before I paid for it or even allow me to look at the box before he took my money. The rep that was supposed to help me set it up never asked to help me size it or verify that I had the correct watch. By the time I got home, and realized the rep sold me the wrong size watch, the store was closed. So I contacted Apple support. They told me since it was purchased at an Apple Store ( not a reseller but an actual Apple Store mind you) I would have to drive 6 hours, to the store and back, to exchange the watch. Since I now have to waste and entire day, waste a tank of gas, and put 400 miles on my car to fix their mistake, I will not be exchanging the watch, I will be returning it and will never buy another Apple product again. I personally spent over $800 in the store today, have an iPod, iPad mini, iPad Air, iPad Pro, as well as three iPhones that are used in my household. I have always loved Apple products and never had an issue with customer service or an apple product until tonight. If you purchase from this store make sure you get the product you are supposed to. They are just looking for and easy sale and do not care once you leave the store. Even Apple will not stand behind their retail stores and fix their mistakes. Please pass this along to all your friends who plan to make a purchase in a store so they are not left in the same position as me. I will NEVER purchase another Apple...

Went into the Apple store today with 4 broken devices. I was seated with Robert who assisted me. During the process of assisting me, Robert was back and forth to the back grabbing devices to replace the ones I came in with. In the process of Robert grabbing a device from the back, another representative (Felipe) came over to where we were seated. He began closing Roberts laptop and pushing my devices over towards me, I explained Robert was coming right back and we were still working. He completely ignored what I said and continued pushing my devices with the laptop. I at this point stated "well I guess I can grab these out of the way" he replied "yeah if you could, thanks" he sat his customer next to me and began working. Robert returned and asked me to gather my belongings as we were going to stand at another location because there was no longer room for us to work where we were previously seated. Throughout Roberts quest to fix all of the issues I came into the store with today, there apparently was only one working diagnostic tool available which Felipe needed for his customer as well. He approached Robert 4 TIMES asking for the tool. Robert repeatedly assured Felipe that as soon as he was finished with the tool, he would bring it right over. I asked Robert was it a reason we had to now stand, he was very professional stating that Felipe must not have known that we still had a lot of ground to cover. I told him the conversation I had in his absence and requested a manager. The manager came out and greeted me. I explained, I was very upset that I was asked to stand during the remainder of my transaction while another customer which happened to be a well dressed white guy in a suit was able to sit in the station that I initially started out in. I asked why would he think that Felipe would think that it was okay to push over the $2500 worth of products that sat before me so that he could assist another customer. The manager whose name I didn't catch was very nice and apologetic about the entire situation but only offered an apology. As the manger was leaving Felipe approaches Robert about the tool again!! At this point he stated "Well I'm just going to wait right here this time" Me being the customer had to intervene and tell Felipe "No, you will not wait. He said he would bring it over when he is finishes with me as I am a freaking customer" I am completely disgusted at the entire ordeal! I spend very good money to ensure my family and I are all connected via apple devices. I spent money in this store today! The same money the other customer was spending, if not more. I was totally treated less than a customer. The interaction took me back to racism, where the white guy was sat, and me the black woman was asked to stand for the next 30 minutes. I'm just one person and probably won't move the company a little to even reach out. However, when you have such a huge company, employing the right people is just important as your brand. I am for certain escalating this matter as far as needed, all the way up to Tim...

We recently had the worst experience at this store! We went into the store August 5th with our daughter who was getting a new MacBook Air to bring to her freshman year of college this week. Our sales guy was wonderful and informative, we all agreed that the MacBook Air with the M2 chip and upgrade to the 512 storage was her best bet. We ALL agreed on the color "Midnight" because of how unique it was. Our daughter LOVED it! The salesman said it was his favorite also! Since it was tax free weekend, we got the tax free savings, plus $150 apple gift card and 20% off the apple care plan. He wrote up our order, we signed for it then we purchased the apple care plan and used the $150 gift card to purchase a midnight color hard case to match the new midnight MacBook Air, and a pair of 2nd generation air pods. This was a very pleasant experience until...

We were home several days getting everything ready to move her to school this week and this past Friday, she wanted to do the "unboxing" of her new MacBook Air and we see that it is SILVER. NOT MIDNIGHT! We thought oh no, they gave us the wrong one! We checked the receipt and it said silver so we said oh my gosh lets just go to the store tomorrow and have them correct it. We went back to the store this past Saturday, August 12th, and met with an associate, explained the situation and he told us we could return it, but we would have to pay tax on the new computer and pay back the $150 gift card that we used and pay full price for the apple care on the new computer since they are no longer running the 20% off. We asked for the sales guy that sold us the computer but he said he was not working that day. I knew he would remember us since we spent at least 30 min with him deciding on the MIDNIGHT MacBook Air. I expressed how upset I was that it would cost us hundreds of dollars to return the computer to get the one we were supposed to have originally! It was the salesman's error, not ours. Our only mistake was NOT CHECKING THE RECEIPT before we left the store! We left that Saturday very frustrated because this was a very expensive purchase to not get what we wanted and agreed on. I couldn't get it out of my head all weekend just on principal so I called the store this past Monday, August 14th and explained the situation to the associate on the phone and asked to speak to the manager. He said a manager would call me back within 24 hours. It is now Friday, the 18th and I have yet to receive a phone call back from the manager. Our daughter moved into her dorm 2 days ago with her silver MacBook Air. We are soooooooo disappointed in this store and how they handled this. What was the most exciting big purchase before college turned into a very upsetting situation and her having to settle for a color she didn't even want. The salesman that helped us knew exactly what we wanted and he messed up! They should have made it right without charging us hundreds of dollars extra. Very disappointing to say the least and we will not go back. CHECK YOUR RECEIPTS AND PURCHASES BEFORE YOU LEAVE...