Fifth Third Bank & ATM — Local services in Cincinnati

Multiple difficulties with a fraudulent charge and processing a home equity loan. The process for our home equity loan took well over the 45 days they quoted. Voicemails were full! I am and paying interest on both the home equity loan, now, and a loan with 5/3, itself, that it was supposed to have paid off! The fraudulent charge is under “dispute” for probably at least the 9 week’s they quoted me. And it was a charge 5/3 notified me of as being fraudulent. Other charges were made within same hour in Ohio as a Jeanie withdrawal in LA, California! Not sure why I have to wait 9 weeks on my money for a dispute. If they deny my “dispute’ and deny the “provisional” refunding of the charge, I will likely get charged outrageous amounts for...

Huge shoutout to Meg for her amazing customer service! I was having an issue with my billing address not matching my card, and while one person (who shall remain nameless) was quick to dismiss the problem, Meg insisted on trying different solutions—turns out, she was right! Her patience and persistence saved the day. If you ever need real help at this branch, Meg is the one...

Went in to open a checking account and was treated like one of the family immediately. I could’ve stayed and chatted with Ana all day, and I almost did without knowing! She was so pleasant and welcoming, with a level of professionalism and humility that should be taught (by her) to many customer service facets. Anyhoo, thank...