Michaels — Local services in Clermont

I went in to do some shopping for an Instacart batch . Instacart is a company that has a contract with Michaels for shoppers to buy items and drop them off to the buyers houses. I have been in Michale's many times for this exact reason and have usually ALWAYS gotten help to the point of the workers searching sku's, checking in the back for items, and so on. I go in tonight and ask for help finding a few items. The guy working there said "we can help you find anything, we can ONLY stick you the general direction of where it is at". I asked if this was something new because I have always gotten the aforementioned help and he said sorry but he can't help. So I get a manager and she says the same thing. I say to her "what difference does it make who is shopping the order you're getting paid regardless and she said "well the customer could have ordered online with us through our website but they did not do because of that, we will not help you find anything items. Again, I said what does it matter who is shopping, you're getting paid either way, this is your literal job, customer service. To which she replied "we won't help, they didn't buy it online".

This is HORRIBLE customer service. They have a contract with Instacart and either way, their job is to service customers snd help them find what they are looking for. 0/10. God awful service.

Not to mention ton that no Micheal's EVER had more than 2 people on the entire...

Overall Rating: ⭐⭐⭐⭐⭐

Experience: Every visit to Michael's is a delight. This store is a treasure trove for anyone passionate about art and crafting. Whether you're a seasoned artist or a weekend DIYer, you'll find everything you need and more.

Staff: ⭐⭐⭐⭐⭐ The staff at Michael's are truly exceptional. They are not only friendly but also incredibly helpful, always ready to go the extra mile to ensure your shopping experience is nothing short of magnificent. Their knowledge and eagerness to assist make each visit smooth and enjoyable.

Environment: ⭐⭐⭐⭐⭐ The store environment is lovely and inspiring. It’s well-organized and filled with endless options that could keep you wandering for days. The atmosphere is conducive to creativity, making it the perfect place to brainstorm new projects or find the necessary materials for ongoing ones.

Final Thoughts: Michael's is more than just a store; it’s an experience. From the vast selection of supplies to the outstanding customer service and pleasant shopping environment, everything about Michael's makes it the go-to destination for all your art and craft needs. Highly recommended for anyone looking to enhance their...

it's been crazy to go in there. The store looks so disorganized and maybe is not the personnel. Who knows! Also, every time I give them my rewards code on my phone, they tell me that I have to enter my number on the keypad. I thought having the barcode on my phone would be easier and quicker as they just have to scan it and one more thing. My family and I over heard one employee tell another to take off his best so the customers don't talk to them and the other replied "I thought I was supposed to talk to people". Haha made us laugh but it showed how little people care for their job and it shows. Also, for pick up in store, employees do not clean tablets between customers and we are asked to sign on them when picking up our products. During Covid times, poor choices in the safety department. Love Michael's for their reasonable prices and the fact that I always find what I need so instead of going in, I decided to buy online and have it shipped out or...