Havertys Furniture — Local services in College Station

Deplorable customer service! Will never enter their store again! On August 10, we purchased over $3,000 in furniture from Rachel McClure in College Station. Delivery was scheduled for August 30 between 2:30 pm and 4:30 pm. After missing their 4:30 pm deadline, I called the listed number and was told they were delayed and will be there at 5:15 pm. The delivery truck arrived at 6:10 pm! Because of their botched delivery, my wife & I missed attending the funeral wake of a friend. Even though the truck came out of College Station, Haverty's refused to reschedule the delivery for the next day - EVEN THOUGH IT WAS THEIR FAULT! We had overnight guests and needed the bed. Eddie from Haverty's customer service was very unsympathetic and said he would only discount my $150 delivery fee by $75. Not only did Eddie not apologize for their incompetence, he obviously didn't care about the incredible inconvenience they caused. I also called our Sales Rep, Rachel McClure, left her a voicemail and she has never returned my call. Why not........she already received the sales commission. We are completely refurnishing our entire home; master bedroom, additional guest bedroom, formal dining room, living room, and patio furniture. Haverty's, because of your grave lack of customer service, you just lost over $20,000!

Side note: We ordered a breakfast nook from Furniture Row and it was delivered exactly when they said it would. Ten minutes before it arrived, I received a call from Furniture Row telling me the truck was 10 minutes out. What a professional way to interact with...

Worst customer service ever. The store itself was fine but we ordered bar stools and when they were ready to be delivered 6 weeks later, we scheduled an afternoon appointment to accommodate the college students class schedules. They assured me that wasn’t a problem until the day before delivery I got a text that said 9-11am delivery. I specifically told them after 11:30 to which they said they only had four deliveries that day and can’t come after 11:30 but hey they would put us last and it would be 10 probably when they came. After speaking with two customer service managers I got no options. Not even another day. They said they would be there at 10, I said good they can wait from 10 to 11:30 when someone got home. Still no options for a resolution from Haverty. I had to have one of the kids stay home now to accept the delivery during their time frame and when I said hopefully the kid doesn’t fail their class as a result the last customer service manager said goodbye and hung up. What has happened to customer service in this country? I’ll never recommend them or do business with this company again. We bought over $4k worth of...

Our sales person, Susan is absolutely the best! We have purchased a lot of furniture over the years, worked with many sales reps…no one comes even close to her…she is outstanding! We could not be more pleased with her customer service and professional skills! We have a difficult room to arrange and she was determined to help us get it right! She listened, put our needs first…so kind snd patient! I cannot say enough about her! Highly recommend Susan and Haverty’s! Nicole, the office manager is an awesome person that is kind, professional and easy to work with! The delivery men, Bill and Frank were outstanding too!!! They went above snd beyond to make sure everything was perfect…set up properly and to our satisfaction! Everyone at Haverty’s has been exceptional! Highly...