GameStop — Local services in Columbus

Bought my grandson a Nintendo switch, with extra warranty and a game. That experience was fine, the two guys working seemed knowledgeable and helpful enough. Then I returned a few months later to return it for a new switch because his would no longer charge just using the charger or the docking station. This time a young lady was working. Instead of just doing the exchange she attempted to debate with me about the issue. First she questioned if I was charging it correctly ? I was not aware you could plug a charger in incorrectly. She then peered into the charging port and proclaimed that it appeared to be fine. SERIOUSLY? This is the diagnostic test ? Also I wasn't aware that debating a GameStop employee was part of the return procedure when I paid all that extra money for the extended warranty. She also suggested I try charging it with the docking station instead, which I already stated did not work either. Then they could not locate my warranty info. In their system, thank god I still had the receipt as proof. Throughout the entire process every step was an issue that required the manager to intervene and simply press a button on the computer for her. This was no manager level over ride, just simply him reaching past her and pushing a button. Then she used my old number on the new warranty I again purchased for the replacement game and when I requested it be changed to my current cell number it was apparently impossible. So now I realize my grandsons new Minecraft cartridge was left in the game and have been trying to call them before I drive 60 miles back to see if I can recover it but everytime I call I get an electronic message telling me no employee is available and then hangs up on me. Having strong second thoughts about going there again, I have spent $500+ there in the last 4 months and would have hoped...

I think I'm boycotting Gamestop for awhile. At least this location.

Went to get some games (most were preowned) Took them to the register and a couple rung up more than what the sticker prices were.

When I politely asked the associate if those prices were correct (even stated I may have read the prices wrong to show I'm not trying to be difficult), she rudely stated "Those are old stickers on these; the prices they ring up as are the prices they are now"

I canceled the whole transaction after being told that. False advertising at its worst.

I've worked a lot of years in retail and trust me, I've heard and see it all as far as people trying to get over on businesses and such. But I've also been in situations where us as a business were in the wrong and had to correct our mistakes to provide customer satisfaction.

This particular situation was completely wrong on Gamestop's end and the fact that she was firm in her word over a clear error that was made just left a sour taste in my mouth and I just became completely disinterested after that. Had one price sticker did that I wouldn't have made a big deal about; but the fact that 2 of the games I brought up to the counter all rung up different prices than what was on the sticker; that was a big NO for me.

So again, I think I'm off of Gamestop for awhile, at least this particular location because it was absolutely nothing right about that...

Worst customer service I could get. I just bought an Xbox series X with full warranty I goes back to get an exchange for a controller because it has terrible drift already and it’s only been 2 months. Mind you the first game system they sold me didn’t even let me start any game without freezing. The Employee tells me I can’t exchange the controller with the warranty without exchanging the entire console. Never heard of this he goes we can give you $25 store credit and you can just buy a controller so I settle. He then says he needs my ID for me to get the credit which I don’t understand when I had other proof of identification. I just proceed to buy a used controller instead just to get home and the controller does the same thing don’t shop here they will scam you...