Juvly Aesthetics — Local services in Columbus

🚨 Juvly Took My Money, Canceled Membership, Kept the Funds

I have been a member for over 8 years, giving them my money and my trust. Years ago, management approved a shared membership for my husband and me so we wouldn’t need separate accounts. I was the primary account holder, and Juvly billed my card every month.

In July 2025, I received a promotional text addressed to me as a member, encouraging me to book a service. I scheduled a facial, believing I had banked funds from my ongoing payments. But when I arrived, I was shocked to learn they claimed I had no active account even though they had been billing my card monthly.

Later, Stephanie, a senior manager from Juvly’s main office in Ohio, called me directly for a 23-minute conversation and admitted that:

1.Our shared membership had been approved by previous management.

2.A policy change in November 2023 ended shared accounts but they never notified us because “they assumed” no one was still on this arrangement.

3.Despite removing me from the account without notice, they continued charging my card and redirected my funds into my husband’s profile (which raises serious privacy concerns).

After I posted a 1-star review about this billing issue, Juvly retaliated by canceling my husband’s membership without speaking to him and kept over $600 of our funds under a “no refund” policy. So, they can cancel your account whenever they choose and still keep your money.

How can a company cancel your membership, not tell you why, and keep your funds at the same time?

To make matters worse, they’ve also been removing negative reviews instead of addressing customer concerns. Juvly is not a franchise.. ALL locations are owned by Dr. Justin Harper and operate under the same centralized billing system, so this affects every location, not just one. That’s why we are posting this to warn unsuspecting customers.

Potential customers, be warned: This is about unethical billing practices, poor communication, retaliation, and hidden policies. Please read 1-star reviews across all locations on major platforms before you commit…you’ll find similar complaints. Truly the worst customer service experience… not worth it.

And if they can treat long-term customers like us this way, imagine how they’ll treat you. There are far better, more ethical spas to spend your money on.

“We have also reached out directly to Justin Harper, the listed owner of all Juvly locations, and are still waiting for a resolution on where our funds are…so...

I have been a client of Juvly for over 4 years, but since my last run in, I have now realized this place is just a money grab type of practice. I found this place when I use to live in Columbus and I drive over 2 hours one way to see Sophia. With this last situation, I now see that my loyalty and support were severely undervalued.

I purchased a Black Friday special of buy 2 genius microneedling sessions, get 1 free last November 2023. There was a year stipulation on these specials which at the time I did not see. I found out later when I was discussing a treatment game plan at one of my sessions. Well, we all can agree that each client has different lifestyles and needs, mine just happens to be that I live far from the practice, I have small children in school, and I had an extended recovery period from the genius treatment (typical is 1 week, mine took 3 weeks to heal) which prevented me from using the sessions until August 2024. I then used 1 session in August and another the beginning of November for my face and the plan was to use the last one on my body before it expired but I am now pregnant. I called to see if I could extend my last treatment but they said no basically because they didn’t want to give me the time until after I had the baby in 9 months. They also said not to worry about the dollar amount because the 3rd session had a $0 value since it was free. Excuse me but I wouldn’t have purchase the deal and created stress around scheduling and driving out of town if I wasn’t going to get a third treatment for free. It would have made more sense if I just bought the treatments as needed.

There are plenty of great med spas that will accommodate clients and value their time and dollar spent. This place is money hungry and will be happy to take your money but leaves no room for customer service. I will be taking my business elsewhere. Those of you who haven’t seen, you will figure it out soon enough.

Edit: what a bs reponse. Like I said, business is ran like a money pit. Plenty of med spas would have made an exception for pregnancies. I also forgot to add they no longer carry the brand BOTOX or any Allē products!! They said it was because Allē changed their rewards program, however I personally think it’s because Allē upped pricing and they aren’t making as much money as they can from other brands like dysport...

Extremely rude and CONDESCENDING Staff. I was a client 3x visits, but I won't ever return to this place. I received an email invitation of a special sale for microdermabrasion, for $9,99 + invite 1 friend. IN NOWHERE in the invitation stating that service has to be booked before 10/8/16. The wording was: "For appointments completed before 10/8/16 with our Master Aestheticians Leslie or Karen at our Columbus office. Not valid on Fridays. First come first served. Appointment availability not guaranteed. Must be booked online using the buttons in this email. Questions? Call (614) 686-3627". It only stated that FOR APPTS COMPLETED BEFORE 10/8/16......by no means it meant SERVICE MUST BE BOOKED BEFORE 10/8/16. I received this email on 10/21, I called on 10/22, there's no slot available until after 10/10 (in fact there seems only Mon & Thurs) and on 9/30 which if Fri. 2nd, I spoke with a very rude front desk person, and I asked her tp transfer me to a manager. A female whom supposedly a manager, named CHANCEY, even worse, no wonder the staff was rude. She kept talking over me, I couldn't speak beyond 3 words per sentence. AND BEFORE I FINISH, SHE SLAMMED THE PHONE ON ME. DOCTOR HARPER, IS THIS HOW YOU TRAIN YOUR STAFF? I called again, and spoke with Sam, who claimed he's a business dev, he's less rude but nevertheless, insisted and kept saying that I was wrong and there were expiration date (which there weren't). And also kept talking over me. I concluded that the staff didn't know how to deliver service, a bunch of rude people, a know it all, couldn't listen and condescending. I will never go to this place again, I'll also warn my friends about the business and staff.

Update 9/24/16, Sam/Business Developer, called and apologized for what happened. I REALLY APPRECIATE the well meant gesture and he even offered to fill the treatment as promised (by email). But I refused. I was insulted by the staff's rude treatment and will not come back to the business. But it's very nice of the...