The UPS Store — Local services in Coronado

I have worked as a manager for various UPS Stores for years, but am now in the United States Navy, stationed in Coronado. Take it from me, a past employee, this place is AWFUL. It is a very poorly run business. I understand the difficulties of running a retail shipping business. It is normal for customers to be unhappy with quoted shipping prices, shipping is not necessarily cheap. Things also occasionally get lost during transit, but blaming the store is usually not the right course of action, as the problem usually materializes once the parcel has left the store. However, from previous reviews, it sounds like these guys aren't willing to lift a finger to make things right. At my stores, we went out of our way to always remedy a situation, no matter how difficult or unpleasant the customer; this was considered a normal part of the job. If we couldn't reach a solution with UPS or MBE Corporate, we would then try to compensate the customer, at our own expense, to the best of our ability.

Although they're really not always right, happy customers equal respected small businesses. Unfortunately, I have had to use this store a few times during the past couple weeks, due to an extremely busy schedule and it being the only one near by. Taking care of life outside of the military when you are in the military is difficult enough; this store does not help.

Unlike every other UPS Store I have worked at, this one will not allow people to have items shipped to their store, unless they are paying mailbox customers, not even for a pickup fee, which is the norm. When I needed a birth certificate overnighted to this store (UPS does not deliver to FPO addresses), they refused, despite the fact that I am a past employee and a military service member conducting time sensitive business. No heart. The employees are also snide and unconcerned with customer satisfaction. And another thing, 20 cents for a black and white copy and $10.00 for a notary is absolutely ridiculous, no matter how upscale of an area the store is in. It would also be appropriate to offer military discounts (especially in this town) and employee discounts, but apparently this is not of interest to them, which, granted, is their right.

On a positive note, the store is nice and modern, but unfortunately the poor customer service undermines this aspect. Customer oriented small businesses with service as bad and impersonal as this one are probably not meant to survive. I hate to say it, but if you need shipping services other than USPS, either drive across the bridge to a different UPS Store franchise, or use...

Let me start of by stating, I'm a business owner in St. Louis, Mo., and this is NOT a favorable review. In fact quite the opposite. Short story; As most of us understand "cash flow" can be a Fickle B___. I had requested a favor of one of my customer's to send a check via UPS RED LETTER to me, & charge it to my account (I've been doing business with UPS for over 35 yrs.). Simple, correct?.. Nope! The clerk behind the counter @ this store between the hrs of 10:00 & Noon on 6/20/16 was incapacitated from the neck up, so much so that he was unable to perform the simplest of tasks. My customer who was doing me the favor was being verbally berated & thrown out of the store because this clerk either didn't want to perform their duties or didn't know how. In frustration my customer called me to inform me my request was being refused by a representative of UPS and wanted to know what she should do? ( I was on the other end of the phone at the tail end of this conversation as it took place.) I could hear the clerk yelling, my customer telling the clerk "it's fine" we'll go another route & her daughter crying as they were being thrown out of the store. I don't believe this story needs anything else. My ONLY hope is this message reaches the owner of the store & this person is immediately relieved of their duties, unless that was the owner... Then I hope UPS Corporate or PR receives wind of this event and pulls your Franchise License or at the very least puts this store under review or probation. I will do what is necessary to see to it this incident does not...

VERY UNHAPPY CORONADO RESIDENT! DO NOT USE THIS UPS STORE ON ORANGE AVENUE - THEY CANNOT BE TRUSTED! TWO VERY IMPORTANT EXPRESS ENVELOPES DISAPPEARED FROM THEIR STORE - UPS NEVER RECEIVED THESE FROM THIS STORE. IT HAS BEEN A WEEK AND NO UPDATES ON WHAT HAPPENED. I CAN ONLY BELIEVE THESE TWO ITEMS WERE STOLEN BY SOMEONE AT THIS UPS STORE! VERY UNHAPPY - shipped TWO UPS EXPRESS Envelopes on Friday, October 10th - going to two separate places and they have BOTH just disappeared! Tracking states that labels were made - but UPS has NOT received either envelope. It is now Thursday, October 16th. The day that BOTH Express envelopes were SUPPOSED to be delivered was Tuesday, October 14th and they have NO EXPLANATION for this. They keep telling me to WAIT and see if they turn up - WHERE DID MY ENVELOPES GO? Were they stolen from their store??? How did this happen?? I trusted them with important documents and now these documents have vanished into thin air! The young girl that helped me on Friday was in training and needed help preparing my 2 envelopes for shipping - what did she do with them when I left the store?? This is SO UPSETTING - TWO SHIPMENTS MISSING!!! And they do not seem to care - they say I am being NEGATIVE - unbelievable customer service - no help at all. Will NEVER recommend or ship anything from this UPS Store again. DO NOT USE THIS UPS STORE IN CORONADO - YOU...