United States Postal Service — Local services in Durango

Doorbell rings at my home in SkyRidge. I’m on a work call so I can’t get up to run to the door right away. Less than a minute later, I get to my door to see a “signature required, undeliverable” note on my door. I see the postal worker’s truck by my driveway, so I run to flag him down so I can get the package instead of waiting two days to run to town to retrieve it.

That’s a win-win, right? I get my package, the folks at the main Post Office don’t have to deal with me in line. Wrong!

What are the first words out of this dude’s mouth? Not, “Hey thanks for finding me in time!” Or “I’m glad I was able to deliver this to you before Thanksgiving, ma’am!” Nope….it was “Does your doorbell not work?”

I literally had to bite my tongue to keep from unleashing on this mail carrier. Seriously, if you don’t want to be the public facing, customer service arm of the Post Office, there are plenty of other vocations that may work out for you. Ditch digger. Mortician. ANYTHING that removes you from the public realm would be ideal. The level of sheer condescension and vitriol was shocking, and I’ve seen it all.

I intentionally try to avoid having items shipped through USPS, and this is the clearest indication yet that I’m on the right path. The carriers along this route through SkyRidge have gotten noticeably worse over time, which is unfortunate. It can’t possibly get worse than the Neanderthal I ran into today. Every postal carrier since Daniel left this route a few years ago has been an absolute disaster…but none worse than the tool from today.

Why is it so hard to provide even the most basic level of service and courtesy? It can’t be hard. Please, USPS…if your employees don’t like their job, have them find another one so we don’t have to be subjected to their ongoing...

I try to avoid writing these critical reviews, but I feel the very urgent need to. Every staff member I have met here has had a bad attitude, except one mail delivery guy named Daniel.

My past four packages that I needed delivered were out for delivery in the morning, but for some odd reason USPS decided to cancel the deliveries and only make them available for pickup. The reason WHY you order things ONLINE is for it to be DELIVERED. TO. YOU. Whats also frustrating is that when you track the package, it will say that a delivery attempt was made at (for me) around 2 PM that day, but it was only 10:30 in the morning when I tracked it. Not quite sure how USPS discovered time travel.

For another odd reason, when shipping through services like Amazon that uses either Amazon shipment or UPS shipment services to go the long way, and then they transfer to USPS for the last leg, the package(s) get caught up at the USPS post office "waiting package approval," for 5 days. It is very frustrating to track your package and see that it is in your town for 5 days before being out for delivery, and then when it is out for delivery, the delivery is cancelled and you have to pick it up yourself.

Or, you track the package and several times for me there has been an "animal interference" that has stopped the USPS truck from delivering the mail, but my house is directly facing the mailbox and I can tell you I have seen the postal trucks zoom right by without stopping, no animal in sight, and no other truck comes.

It has been a major inconvenience to me, and so I urge you to try to avoid shipping any packages through this part of USPS unless you want more hassle. Use UPS or FedEx, they are much more reliable, much easier to handle, have better staff, and arrive...

If I could give the phone service 0 Stars I would give it 0 Stars. The automated messaging system is rigged so you can never talk to a human being! I moved into my apartment back in July and have had issues with opening my mailbox since then. Yesterday upon arriving home I found my partner attempting to open our mail box but our key no longer goes into the mailbox key hole, which it fully inserts into the other mailboxes just not ours it will go less than a quarter of the length in that it should. There is no option on the automated messaging system that says "issues with opening my mailbox". So I spent 30 minutes on the phone trying to tell it I need a human being an "agent" to which the voice told me it would be faster for her to help me but there is no way she can help me! Especially after already spending 30 minutes with it repeating the same options that don't say "having issues with opening your mailbox?". Then when she finally directed me to the "agent" it would be an hour long wait time! I don't have an hour to spend on the phone just to be hung up on, I have clients to help that I can't cancel on. The place literally opened when I called, it's set up for you to not call. Never calling again. Now I have to cancel a client in order for me to go to the post office in person just to tell them the mailbox won't let any of the four keys I have in, as if it's locked the keys out! This is not the kind of stress I need when waiting for a package that could already be in the mailboxes just downstairs. The USPS needs to get their act together, it is unacceptable for a client to be dealing with this kind of issue. I just want...