Durango Antique Market — Local services in Durango

Returning to Durango after a 25 year hiatus (no, not prison) our household items arrived missing only the key to a china cabinet. My first stop was Dgo Antg Mrkt. I explained my sitch to associate Mark who greeted me upon my arrival and while he listened intently I could tell the gears were turning. He explained that the owner might have a solution for me and suggested I leave my contact info and I would be called. 10 minutes later and 2 blocks away I rcvd a call from Mark telling me he’d located an in-store dealer with a key collection. Returning he showed me the display and I chose a selection I thought MIGHT fit my cabinet. He called the dealer and explained my dilemma. I offered to leave a deposit then run straightaway home, try the keys and should one fit I would purchase it. Graciously the dealer agreed. Voilà! One key fit! Keys returned, the winning key purchased and the customer service went above and beyond for a minimal purchase the effort made by the associate was absolutely brilliant! Customer service is not a lost art at Durango Antique...

I went in to this store and found a few good finds, however, their credit card machine stopped working and they told me we could come back and pay for the items. We came back again the same day to make sure it hadn't started working again and were advised that the machine was still down but she had already packed up my items and put my name on them and we could return Sunday at 12 when they open. Once my husband returned they had all of my items together but sold the pottery that I specifically asked them to make sure it was packed properly because it was a very unique piece. When I called to talk to a manager they advised that I didn't want the piece and they have no idea what happened to it. I'm so disappointed in the lack of integrity and...

When I first came in I wasn’t greeted, just looked at weirdly. After I was followed around by a older bald man, he made me feel uncomfortable so I didn’t bother to go up stairs. After I found a toy I liked went up to purchase when a lady with glasses snatched her phone as if I was going to steal it and the guy who was following me around walked around me to check if I had anything else. Then finally a nice lady checked me out as the other two older elder workers were staring up and down at me. Not sure if it was racially motivated but they need to work on customer service towards natives because every other Caucasian I seen in there was treated nice and look like they felt welcomed. NOT ALL NATIVES...