Urban Market — Local services in Durango

I rarely write a bad review and just let things go unsaid, but in this case I figure maybe it will help the owner of this store out. We are full-time Durango residents and this is one of my favorite places to shop. Today, my husband and I went in hoping to make a purchase to add to some things we purchased last month. When I asked one of the workers to help me locate some items she was very agreeable and even said she might be able to spot them quicker. She spent about 30 seconds looking and instead of informing us that she could not locate anything, she proceeded to go up to three other individuals and totally abandoned us. Lol, what was that all about? We were waiting for her to continue to help us but apparently she moved on. Ok…. I think maybe you should hire folks that are really good at customer service because this is clearly not her competency. Maybe we will be back; maybe we won’t. I just located what I was looking for online by using reverse google search. Bought 5. I wanted to shop local but I guess it was not...

Beware. If I could have given zero stars, I would have. The owner of this company (Danielle) is pompous, arrogant, and cares nothing about her services and the customers who pay her bills. I've never had such a bad experience with anyone or any company as I did with and the designers employed at Urban Market. They get you to order merchandise that is expensive and marked up when you could get beautiful furniture on your own for 1/4 of the price (on-line) delivered in 2 weeks; they took 6 months to deliver. The worst part is that you have to BEG them to keep you in the loop about your merchandise they promised months earlier and if changes occur, etc. Find another design firm and spare yourself...

Store is full of cute things and unique wants, but the staff is so rude it’s not worth shopping. I had been shopping around town and had three bags with me. They insisted to take my bags to put them behind the register, and it felt as through they were doing it for security reasons. They did not do this to other shoppers and when I asked the cashier why it felt weird they took my bags their response was “was it weird? (Audible ‘hmm’ and sarcastic smile)” This is my first poor review of a business before, but I felt it necessary. It’s difficult not to feel...