Elephant's Trunk — Local services in Eugene

I wrote this review several years back when Yelp was the rage. My son wentbin this past week end to buy some gifts for Christmas. He thought it was a beautiful store, but he hadn't heard about my experience at Elephant trunk, so i mo ed my review over to Google so others could see what happens even in a small store. Judging from some of the recent reviews, not much has changed. Wow, I guess I should have read the reviews, but what could go wrong in a toy store. Nice store with lots of selection. Too bad the staff don't meet up to the toy quality. It was a rainy Saturday, and I was in the market for a toy for a grandchild. No one asked if I needed help and that I enjoyed. Good job letting people wander and think. When I picked out my gift, I went to the cash. End of a good experience. I was buying a toy that was in a cardboard box. Did I mention that it is winter in Oregon and it's raining all day. When I was asked if I wanted a bag, I could hardly refuse. It was raining, it was a cardboard box, I hadn't brought a bag. I was in a toy store. I wasn't shopping for food. I don't carry bags everywhere I go. I thought sure I need a bag, at which time I was charged 5 cents. I said, "Really... and then given a tongue lashing by the pretty young cashier. She made me really defensive, and I found myself wondering if I had to apologize to her for being so stupid by not saving the environment. Really, it was quite an awful experience. I was called a number of names along with a whole host of insulting and demeaning comments. I was just buying a toy and got a lot more than I wanted. Way more than I wanted. I called the owner to complain. She listened. Great, nice listening. Good skill. Customer service was the complaint. Reading the other reviewers gave me the idea that this was not a one-time event. Never going back. I'll be"one of those" and look at your toys and then order online. That human interaction just doesn't do anything for me...

I love the selection here and the location. I would have rated it 5 stars but there was a blonde woman working there today (12:45pm, April 30, 2021) who was very rude to me when I went in with my toddler. I asked her something initially, and she gave me the coldest stare and was completely quiet. Not asking what I’d said or responding, nothing. I asked her if she was all right, and she became very defensive and snapped yes I’m fine, are YOU all right?! I wanted to give her slack because of COVID, so after I bought my items, I apologized and said that I think it can be hard to read expressions with masks and I’m sorry about before, I just couldn’t read her expression. She again gave me an icy stare and said nothing as she briskly put on hand sanitizer. I left with a very bad feeling. I don’t think customer service is a good...

I had a terrible experience at the Elephant's Trunk! I asked a simple question about two very similar but different products that one of their more seasoned employees, Robyn, could not answer. When faced with a question from a Latino-Asian that she could not answer she immediately insulted me by saying that what she did not know was "common sense" then quickly instructed me to leave the store or she would call "someone."

If you are of Asian or Latino (maybe even African-American) ethnicity please stay away. I was there with my family which consisted of three kids under the age of four and my wife who is expecting but for some reason asking a question that they can't answer will result in getting security called on you just because you don't look the same. What a racist joke. We will never go back there again. Horrible,...