Jaguar Land Rover Frisco — Local services in Frisco

Extremely Disappointed – Dealership Damaged My Sunroof, Attempted to Charge Me $6,000, Then Refused Future Service After Admitting Fault

I recently brought my Jaguar F-Pace S to Jaguar Dallas for a standard service appointment. While the vehicle was in their possession, the technician was performing electrical testing and opened and closed the sunroof several times. During that process, the sunroof broke completely away from the frame . My sunroof was fully functional when I dropped off the vehicle and had never exhibited any issues prior to this visit.

A short time later, I received a call from the service department informing me that the entire sunroof assembly would need to be replaced, as it could not be repaired, and that the cost would be approximately $6,000. When I challenged that quote, a second representative called me back offering what sounded like a “discount,” stating that they would cover most of the cost if I paid $1,000.

This kind of back-and-forth felt like a sales tactic rather than an honest attempt to resolve a mistake. I again refused, explaining that the damage had occurred while the car was under their care and that I should not be responsible for any part of the repair.

Only after I stood firm did the dealership acknowledge that the damage had indeed occurred in their possession and agree to replace the sunroof assembly at no cost to me. While that seemed like a proper resolution at first, I was then informed that there would be no warranty on either the part or the labor because I had not paid for the repair myself. To make matters worse, I was told that the dealership would no longer service my vehicle in the future.

In my opinion, this approach demonstrates a clear lack of professionalism and accountability. A customer should not be penalized or denied future service for insisting that a dealership take responsibility for damage that occurred under its own control. I had expected a higher standard of integrity and customer care from a brand that represents Jaguar.

If you choose to service your vehicle at this location, I strongly recommend documenting everything, requesting written confirmation for all communications, and inspecting your vehicle carefully before leaving the premises. This experience has left me deeply disappointed and has permanently affected my trust in this dealership.

For anyone experiencing similar issues, I suggest filing a formal complaint with Jaguar North America and the Better Business Bureau, as both organizations track dealership conduct and can escalate matters when a resolution is handled...

Worst experience with a dealership service department in my life!

I took my 2018 jaguar F pace to this dealer for service because I’ve heard of their five star treatment of customers and the amazing work that they do. This was not my experience!

My vehicle had cosmetic damage on the front bumper and rear bumper mask on the driver side. I filed an insurance claim and took my vehicle there. They told my vehicle to Snell collision and then doing so destroyed my transfer case. The vehicles all wheel drive and the tow truck driver Towed it in gear.

After four months of having my vehicle, the only thing that was accomplished was the transfer case was replaced. I had to withdraw my claim from my insurance company for the cosmetic damage because of the transfer case the dealership sent a notification to my insurance company of the transfer case damage and my insurance wanted to total my vehicle due to damage caused by their tow truck driver.

Upon receiving my vehicle back, it had missing anchor screws for components under the hood. It had missing screws for the body cover under the vehicle. The O2 sensor was damaged in the removal and replacement of the transfer case as well as several other items, not listed here.

Do not trust your vehicle to...

Did we just buy a RR from "Uncle Blows Auto Sale"? Salesman should learn from the guys from the Dallas office. Dallas experience was amazing and we expected a similar buying experience from the Frisco office. The car (with only 4k miles) sold itself only to malfunction on the way home. Ha. This is what is called a Certified Pre-owned 🤔 Then we got offered some valve caps that according to the salesman, he bought for a dollar on Amazon. Oh, what a treat 🤣 Never returned my phone calls when I was trying to get the spare keys. Keep it classy 👌

Update: after multiple times, they never returned my call and after nine months, I had to get the spare key through the...