Metro by T-Mobile — Local services in Greenbelt

Zero Stars. I got scammed by the tall male worker who identifies himself as Pakistani. It was clearly a scam because when I contacted Metro via 611, they are stating that my charge was $150 paid in cash but my debit card was my only method of payment and he charged $240 onto it!!! Metros offer is 4 FREE phones for $25 monthly phone plan with the CHOICE of insurance and roaming....I came in and was specific about not wanting insurance or anything more than the advertisement for whichever plan i would choose. I originally just needed a phone for myself. I have always had Metro so i know how the company works, this location is attempting to do its own thing and blatantly scams. I was going back and forth with myself on whether to get one phone or to get the 4 phones. He was very "generous" when trying to sway me to get the 4 phones instead of one phone....when he offered free screen protectors and free phone cases if i bought 4 phones, i agreed to the 4 Free phones for $100 not knowing he would scam me. He later blamed low inventory for not having the phone cases and advised me to come back the following week because the truck would arrive and he would honor his promise. He said a few things about the manager too but thats besides the point. I went from only agreeing to paying $100 for the 4 lines that come with $0 activation and 4 FREE phones to having a $240 charge of my debit card. Thank God i did not pay them cash. I would like to speak with the manager/owner about this scam that is so obviously detectable with very little research needed. He added roaming to Mexico and Canada to one of the phones when I've never stepped foot in either country. I live in MD and he gave me DC area code numbers. He wanted me to have a seat far away from him while he "activated my phones" which at this time is when I believe he started the scam. He asked me if I had a husband, which I'm sure was to make sure he could scam me and not have someone come in to expose him. He tried to sell me a speaker and other items which I declined and made it clear that I only came here for the $100 plan and nothing more. The scam he does is activates the phones by ringing up the sale as cash so metropcs will allow the lines to work then he scans something for $240 so the store receives revenue. I asked atleast twice for my receipt, which he lied qnd said was in the bag. It was not in the bag when i got home. I needed the receipt for 3 specific reasons so i was very adamant about having my receipt. One of the reasons was because the receipt would have each individual number so i wouldnt get confused. I have had metro pcs for years and i have had great service from metropcs and never been scammed before. Til today, he won't give me my receipt because he knows it wont match up to the receipt that 611 has. It would expose the fraud and scam hes been doing. I will not rest until this matter is corrected. I have evidence and I am willing to go as far as needed to get this...

This location inside Beltway Plaza Mall/greenbelt Rd., has the worst customer service. The guy that works there sits behind the desk on the side. You don't even realize anyone is there until your standing there for 10 minutes waiting for someone to come to the front.

He hada very, very bad and nasty attitude. I even asked him is everything ok because it seemed like he had an attitude especially when I corrected him about my name, he gave me the one minute finger, almost to quite me while I corrected him on my name. Rude.

This location needs to reevaluate the staff they hire at this location specifically. After dealing with him, I was tempted to leave the company after being a customer of more than...

I went in to price a phone. The girl told me $80 but then switched it to $158. I declined n left. The girl deactivated my phone. I called customer service and I had to go back to the store. I wanted to violently attack the girl for overstepping her boundaries and turning my phone off because I refused to purchase a phone from them. DO NOT USE THIS STORE! They’re unprofessional and borderline scammers. DO NOT ALLOW ACCESS TO UOUR ACCOUNT! It may cost you your freedom. She’s a dirty...