Dor L' Dor — Local services in Hoboken

Subject: Complaint Regarding Denied Store Credit for Leggings Purchase

Dear Google Review Team,

I am writing to express my disappointment with the customer service I received at Dor L For located at 413 Washington St Hoboken, NJ regarding a recent return request.

On 4/5, I purchased a pair of leggings from your store. Unfortunately, upon trying them on at home, I found that the leggings did not fit properly. Determined to return the item, I promptly returned to the store with both the original receipt and the tag that came with the leggings.

To my surprise, the store associate informed me that I could not receive a store credit for the leggings due to the absence of the tag on the pants itself. Despite presenting both the tag and the receipt as proof of purchase, the associate insisted that store policy prevented them from issuing a store credit without the tag physically attached to the item.

This policy seems unreasonable and unfair, especially considering that I provided all necessary proof of purchase. It is not uncommon for customers to remove tags before trying on clothing, and I had taken the precaution of keeping both the receipt and the tag intact for suc this reason. This experience has left me feeling frustrated and dissatisfied. I urge you to review your store's return policy and consider implementing more flexible guidelines that prioritize customer satisfaction.

I hope that my feedback will prompt positive changes and prevent other customers from encountering similar difficulties in the future. Thank you for your attention to this...

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