East LA — Restaurant in Hoboken

When I went to East L.A. with my friends last night I received some of what I would consider the worst service I've had anywhere thus far. I usually go to this place with my colleagues and friends and have never had a disgusting experience up until now. Here's what happened: We walked in and went up to the hostess who asked us if we'd like a table and if we were here just for drinks. We then explained to her that we'd actually want to eat food and she gave us a 30min wait time...No problem. Maybe 15-20min into us waiting for our table she came up to us again asking us if we actually wanted to eat a meal, "yes...we'd like to sit down and eat dinner". In the same conversation she asked us yet AGAIN two times more whether or not we were certain because according to her "Sometimes I get three tops that just sit there and order wings and they split it amongst themselves" and then went on about us "wasting a table" if that were the case. For starters, we already told her as soon as we got there that we wanted an actual meal, secondly I'm not sure what gave her the impression that we were actually going to sit down and huddle over a basket of wings as if we couldn't afford to have a meal. For me, that in itself (other than asking "are you sure you're actually eating?") Is highly offensive. Like I've said previously, my friends and I have come here countless times and have never had to face this sort of social class discrimination EVER. At this point it's been at least 30min and she came up to us AGAIN and asked us AGAIN as if she hadn't asked us already "are you guys going to order food?" At this point we're all very irritated and my friend responded "yes, again we are going to eat. You've already asked us this 5 times over" in a CALM, yet assertive tone and the hostess then told her not to yell at her. I don't know about you, but usually when someone is yelling there's some bass in their voice which was nowhere to be found coming from my friend. She then asked what we want her to do at this point and since we'd been waiting the appropriate amount of time (30min) to eat we asked her if we could just be seated. Upon request she told us "I don't think that's a good idea..." We'd been waiting to be seated, been asked LITERALLY 5 times if we were actually going to eat because I guess as a group of minority women we couldn't possibly afford it and now you tell us that YOU don't think it's a good idea for us to be seated. The manager came up to us with a misogynistic tone immediately and when I'm calmly trying to explain the situation he continued to be rude and disruptive by talking over me before I could even make my point. He said that "it's a restaurant" so that warrants her the right to continuously ask us if we're positive as to whether or not we're eating. When I told him about what she said about 3 tops splitting an appetizer of wings he told me "that's not true". Not only that, but when my friend tried to say something he told her to "shut up and stop talking". This place is a DISGUSTING establishment that not only disrespects women but also those who are a minority and apparently don't fit the social class of Hoboken. East L.A. has not only disappointed my friends and myself but they've also embarrassed us. It's clear that we won't be...

This my second time dining at this spot after a few years. From what I remembered, the food and drinks were good and the service was ok. This time, I was very disappointed with the service. We were a party of 4 just looking for a spot to eat and I suggested to my friends that we go here. The waitress was able to seat us immediately outside. The table we were seated at was at a bit of a slant and against a window display of a store that had ants so we asked to move. My friend went to the hostess and she told us we could move. As we picked up our drinks and utensils, one of the waiters stopped my boyfriend and said you cannot just get up and move. I told the waiter that we asked the hostess first and she said it was ok. He said this gesture to the waitress as if she was not allowed to let us move. Again, I told our waiter (RYAN) that we asked and was allowed too. Anyway, we moved to the new table which was flat and not at a slant. I asked the waiter his name and he said, Ryan and asked if he did anything wrong. As our drinks were brought to the table, my boyfriend was a bit agitated at how the waiter reacted to us moving and mentioned to him that he should not have acted that way when we had moved to the new table. Acting like we just got up and moved. Our food finally came and since we ordered apps to start with. They brought us 1 plate, so we asked for additional plates. After 5-7 mins of waiting as out apps got cold, we asked another gentleman that was bussing another table and he brought them immediately. After eating our apps, we never saw our waiter again. No one asked if we wanted to order entrees as we did. We were quite disturbed now. We decided that we just wanted to leave. We asked for the check and as I noticed on the menu, they charge 20% gratuity no matter the size of the party (SO BEWARE OF THAT). It did however say that we can request to have them adjust it. I requested that they adjust the gratuity as they gave us such poor service. As another waiter had to give us our bill, we asked to split the bill in half. As I asked to look at the receipt when he printed, he had quite an attitude and was huffing and puffing. That was it. We did not leave a tip at all as we were not attended too. I would not return to this establishment again. The only reason I gave them 3 stars was for the food. The food was actually good and I wanted to order an entree but never got the chance too. OVERALL 1 STAR due to the terrible service. STILL WONDERING WHAT HAPPENED BTO OUR WAITER RYAN AFTER HE JUST DISAPPEARED FROM...

Terrible hostess. We were sitting next to a couple who were waiting for their food for a very long time (repeatedly asking where it was and told it was coming in 5 minutes). The patio was full when they arrived and it completely emptied out during their wait for their food. They got fed up waiting and asked to pay for their drinks and just leave. They asked the hostess and she put her hand up and said, ‘I know you don’t think I’m your server. You seem to think I’m your server, but I’m not. Do I look like your server?’ What kind of hostess says that when someone has been waiting for their food for an hour and are clearly pissed off? The couple got up and just left without paying. The woman was yelling about the bad review she was going to leave as she walked away. Okay fine. We ate our food, it was fine and our actual server was a nice guy. The tables outside are horrible and constantly wobble. Ours wobbled once and an entire glass of water spilled on me. Fine, it happens. As we were paying the check, the table wobbled again and an entire mango margarita spilled in my lap. A server (not ours) came over and said ‘oh that happens all the time’ to which my husband said ‘these tables are horrible.’ The waiter said, ‘I know, everybody complains about the tables and drinks spilling, it gets people outta here quicker.’ He even took a glass and showed us how the glasses get caught on the wood slats and fall. A place with good service would offer up a new margarita, not make jokes while my pants are soaking wet and sticky. So we pay the bill, leave and start to get our bike and realize that we left the wrong total on the check because we had a gift card. So my husband went back and asked the hostess if he could make sure the bill was properly filled out to which she said, ‘I don’t know I’m not your server!’ My husband went in to speak with the manager and asked for the name of the hostess. The manager was extremely apologetic and kind, but this place has major problems with service. We have no...