Cartier — Local services in Honolulu

We interacted with three sales associates during our visit, and while the first one left a positive impression by being incredibly friendly and helpful, the other two were merely okay. It seemed like a matter of luck as to which associate you encountered that day, the experience could vary a lot.

When we made our purchase, the first sales associate went above and beyond, providing valuable insights about the various product options, which was extremely helpful. Without her, we might have ended up with a fragile design without even knowing it.

In contrast, the other two associates were not as impressive, and somewhat careless. Our overall satisfaction was greatly influenced by the exceptional assistance from the first sales associate, particularly when we compared our experience to other luxury stores which were much worse most of the time.

The encounters with the other associates did slightly diminish our initial excitement, making us even more appreciative of the first sales associate. It's perplexing why some people in these stores can be less than polite.

I know all their names but prefer not to start any drama. It’s understandable that everyone's dealing with their own life challenges, but customers shouldn't face attitudes, just as no salesperson should be...

BEWARE OF THE REPS SELLING YOU DEFECTIVE ITEMS!!! We were sold a Love Bracelet with 6 diamonds that had a defective bracelet closing system!

When I was trying on the bracelet, the rep (who no longer works there) told me the closing system worked that way - that the two ends of the bracelet did not line up directly with each other and were offset by a little. The rep told us that was "normal". We didn't know any better since it was our first Cartier purchase.

A few months ago, I went to get the bracelet cleaned at a different Cartier store. This was when I was informed that the bracelet had a defect! I then had the bracelet sent to the New York store to get a diagnosis of what was wrong.

Turns out the bracelet closing system is broken and would have to be reproduced for a cost of $2,100! We were shocked since we were sold the bracelet in this condition. It is not right that we now we have to pay for it to be corrected... The management team couldn't do anything for us, so we're stuck with this lemon.

I hate to write this review since we have made multiple purchases at this location before we found out we were sold a defective item. Cannot believe Cartier would even allow defective items in their inventory to be purchased in the...

My First Cartier Experience

I had an appointment scheduled for a few days later, but my husband and I decided to stop by on our way from the beach to the hotel. We were helped by Kelly, and honestly, it was the best luxury store experience we’ve had in Hawaii in the past three years.

We were looking for sunglasses and also wanted to try on some jewelry for our upcoming anniversary. Kelly was amazing—she really listened to what we needed and offered great advice without being pushy. We had a few items in mind already, but she still guided us in a thoughtful and respectful way.

While trying on bracelets, she noticed one was too big and suggested I try both sizes together. That helped me realize I needed the smaller one—she didn’t push me but helped me make the decision confidently. Same with the rings—she pointed out subtle differences, like the thickness of a diamond ring, which I might not have noticed but realized would bother me since I work a lot on the computer.

Kelly was kind, professional, and very knowledgeable. This kind of service is what makes us want to come back. We really enjoyed our visit—thank you, Kelly! We’ll definitely...