Personal Touch Computers — Local services in Honolulu

Following a failed attempt to have my desktop PC fixed by a corporate repair shop (they were unable to order the required part due to the age of my PC), I decided to try Personal Touch Computers.

When I called to make an appointment with Jeff and discuss the issue at hand, I could tell he was extremely experienced, knowledgeable, and the right guy for the job. After dropping my PC off, Jeff provided me with several updates throughout the diagnostic and repair process. He is very thorough and offered detailed, yet understandable explanations for what needed to be fixed. After I picked it up, he followed up with me to ensure that everything was operating smoothly. I really appreciated his communication, professionalism, and honesty.

Getting my PC back in working order ended up being more intensive than I anticipated, as it required replacement of a few different components, but I never once felt that he was trying to sell things that weren’t necessary. Jeff’s pricing for the repairs and additional components I requested was more than fair and, for that, I am so grateful!

I was worried my PC was bricked, but Jeff was able to repair and upgrade my setup so that it not only works but is better than before. Overall, great experience and I highly recommend coming to him for any computer...

Jeff was amazing! My laptop hinge broke randomly this week and in a panic started looking up any spots I could. I tried Geek Squad at first but they quoted me up to 3 weeks to fix it and since I work almost exclusively with my laptop that wasn’t feasible. I brought it to another spot before finding him and they wouldn’t even consider fixing it. I called up Jeff after noticing the great reviews and that they typically work with more complicated computers like gaming laptops.

Jeff was super informative and told me exactly what the process of fixing it would be like! I was able to drop it off that date and he had it fixed for me by the next day! On top of that, he offered a tune up for me half price including updating my computer and getting rid of corrupted files on it. He also let me know why things were starting to come apart on it and gave me recommendations on how to avoid that in the future. I would definitely recommend coming to him with your computer...

Jeff is amazing. If you are in the Waikiki area traveling and need some help with technology, Jeff is your man. He is just across the canal and can provide whatever you need. I just needed a PC power cord (used in lots of electronics these days) that had been lost somewhere in our travels, and he had it. With it I was able to get my wife's sleep cooler working again. I also had a small screw on my eye glasses that come out, and asked if I could use a small screw driver to fix it, he had that too. He does everything! In other reviews I noticed that Jeff fixes laptop motherboards, which requires a lot of expertise and specialized tools, and my AlienWare motherboard just went out and I was going to give it up for dead, but after talking to Jeff I am going to send him that to fix when I get home. Very reasonable prices, and outstanding service....