The Home Depot — Local services in Hopewell Township

6-2-24 I called home depot customer service, Raven put me on hold to investigate the item that was supposed to arrive yesterday. After a few minutes I was hung up on, I called back and spoke to a different person. He said he couldn't tell me when the item would ship or arrive. That the arrival dates are "estimates" I told him the home depot site states "arriving June 1" it doesn't say ANYWHERE that this is an estimate. Unfortunately I have given home depot tens of thousands in purchases over the years and the value they place on satisfied customers is pathetic. 6-2-24 an item I was supposed to receive yesterday 6-1 hasn't arrived as of 6-2. There's no update to my order online. I tried to chat with a home depot person and got a response that someone would be with me in 14 minutes?? This is typical of home depot they make it easy to order something then the ease of dealing with them changes completely

Home Depot has been around along time. They followed a succession of failed hardware stores. I think the only reason HD hasn't failed is because they offer great service to contractors NOT regular DIY customers. Was given a $100 HD gift card, never used it. When I went to use it the card was defective, couldn't read the pin on the back. Went to the new freedom location, the only feedback I got from the female customer service person was how she hated working CS. I explained my dilemma, both she and the

mgr showed zero concern. Of course I received the same bad service at corporate. I showed them about $5,000 in receipts for purchases since last December, they didn't care. HD customers work hard for their money. They only value contractors, I am going to lowes...

This is probably the worst Home Depot I've ever dealt with. They make everything difficult for no reason and then blame it on computer issues or their policies. I've dealt with I don't know how many Home Depots from PA, to AL, to AZ and never had this many problems.

The only knowledgeable and nice person I've ever seen at the help desk is Evelyn. The rest are rude and don't know what they're doing and have to call someone else for every little thing. It doesn't matter if you're picking up an order, returning something, or trying to buy something like a trailer, they're horrible to deal with.

I had an online order for some compost bins. They arrived to the store within a few days as the website said they would. I could see the tracking info saying they were delivered there by UPS. It took 5 days and many calls to get them to actually look in the back and see that they were there and just hadn't been scanned in for some reason. After they apologized and said they'd be ready when I got there a few hours later they didn't actually do anything so I got there and the new person didn't believe there were in the back and was trying to tell me I'd have to come back a different day. They finally looked and I finally got them that day.

I have many other horror stories on this place but the end result is that I'll start using the store near my work 45 miles away, even though this place is only 5 miles from my house. Its not worth the headache of dealing with this place.

The selection in store is also limited here because they are a smaller HD so you usually have to special order faucets, drapes, or anything even just slightly out...

I just want to make sure that nobody else goes through what I just experienced at the Home Depot desk while trying to return some items. The way it was handled and the way I was approached was unacceptable and disappointing. As a company, you need to do better.

The situation was that I used the digital wallet Google Pay to purchase some items. I did not have my receipt, but I explained to the team member that I pulled up the mobile app to show when my transaction date was and what card I used. I swiped the card multiple times. I was getting frustrated knowing that this was the credit card I used. The team member was a manager, and the manner in which she spoke to me was demeaning, making me feel incompetent and like I didn't know what I was talking about. I had to walk her through how I did my transaction and how I paid as well. After helping her figure out her system, she was able to find the item in the digital wallet. That was very unprofessional and unacceptable.

I did ask to speak to the store manager, but they stated that she was off today and that Ben was the acting manager. When I brought my concerns to his attention, I expressed how, as a company, you all need to improve your understanding of the system for returns. The way I was treated was unacceptable, and as a company, you need to do better. At this point, I might consider taking my business elsewhere if I cannot be confident that I can return an item, even though I can show proof...