BoxLunch — Local services in Houston

Worst experience ever. I had ordered the loungefly Harry Potter purse since around august since it was on back order so I could get it in time for Christmas. It was supposed to be a store pick up, when it finally arrived at the store I was going to go pick it up when I got an email saying someone else picked up my order. They didn’t even check ID like they are supposed to. They however said they would send one to my house because of the inconvenience and when they did, it arrived with the security tag on it. I tried all sorts of wire cutters and tools to take it off and the purse ended up getting damaged and all they could do about it is have me return it, they didn’t even offer to replace that one and they couldn’t guarantee arrival by Christmas. I lost track of how many emails I had to send, it was helpless so I ended up having to go ahead and gift the purse for Christmas in the conditions the handle was in after all the struggle because they couldn’t take the tag off after already messing up once. You would think they would be careful. I used to shop regularly at box lunch and hot topic but now I stopped purchasing here since they clearly don’t care about...

Great place for fun gifts and fandom stuff, but you have to be prepared to buy when you get there. Nothing is guaranteed to be restocked or in your size when you come back. The app doesn't reflect what's actually in the store, and I find it easier to not know what they have online at all. Keeps me from being bitter. There is a single fitting room in the back that you have to ask the workers to unlock, and they're quick to let you in. I didn't know they had one until someone saw me carrying a few shirts (they didn't fit). I found the regular clothes to be smaller than expected, but the seasonal sweaters were perfect, if not...

Super cute store love their items but more importantly the staff was GREAT!! They were all so sweet and nice and joking around. You can tell they actually liked working there. One woman specifically was helping me and my boyfriend out, I didn’t catch her name or I would put it here. She was SO sweet and was telling us about deals, and items, and other things. She kinda made the day honestly. Wishing her the best. I hope she...