Galleria Buyback electronics - (Houston Galleria Mall) — Local services in Houston

I never leave reviews but I felt real frustration today. I was there last week and got a screen protector and a phone case. Not even a week later, 4 days to be exact, the screen cracked. Now, since I've gotten it, I hadn't dropped it at all. When I went up to the store to tell them they said they can't guarantee that the screen protectors won't break and that they are only there to make sure your actual screen doesn't break. I totally understand that, but the fact that I'd only had it for FOUR days was upsetting. Even after explaining that they said they still don't guarantee that it won't crack. And it seemed the only way they would do anything about it is if my my actual screen had cra led because of it. So even if I were to purchase a new one, what's to guarantee I won't need to go back in a week to get it replaced again and have to purchase a new one. So even after talking to the manager I was getting the same results. He would tell me they can crack even with the phone being in my purse clanging against my keys or even dropping it can crack the screen. Even after explaining that I don't put it in a purse because I don't really carry one or that I honestly had not dropped it there was still nothing he could do because they don't guarantee it. This was all very upsetting especially after spending $55 for a case and a protector. I will never do business with them after this. And even more so because now I'm out $40 for a protector that cracked for no reason and only...

Be careful taking your phone here. They quoted me $30 to take my phone apart, clean the inside of my camera, and put it together. Next thing you know they can't put it together and say I need a $60 battery replacement for it to fit. The battery they supplied is $8 on multiple online stores, and the rest is "labor". I stood there in front of the tech as he put it back together and it took him 5 minutes of working and the rest was glue drying.

So they couldn't put my phone together and forced me to pay $60 for it to go back to original condition. Best to find a better place that doesn't charge you outrageous prices for their...

Had a great experience yesterday with my iPhone 7. I had one crack along the top portion of my screen that also affected the LCD. Guys there answered all of our questions and gave a fair price that included both screen and LCD fix. They finished it within 20 minutes and everything looked great. They offer a 90 day warranty if any defects pop up. Guys could be just a tad more professional but that’s just...