Dillard's — Local services in Houston

Shoe department is pushy. After I was greeted and responded politely that I just wanted to browse around, Dan (? Not sure if I remember his name or just think I do...anyhoo,) kept asking me questions.

Like any other introverted shopper, who likes doing their own research, browsing around to compare quality and prices, and likes making up their own mind rather than being pursued, I found him quite annoying.

I'm also polite.

So I explained what I wanted. Let him show me shoes that I didn't want. Waited for him to help another customer and found shoes I did like: black heels perfect for work that came without straps and a pair that came as a Mary Jane.

Once my salesman returned to me I told him I wanted the Mary Jane's because I needed the strap and do not like heels without them.

He brings back BOTH pairs of shoes.

I tried on the strapless just to show him why I didn't want them, then tried on the Mary Jane's and fell in love with them!

When we were at the register, he was a bit rude about calling for the balance of an older gift card I have. (They never expire, but older ones can't simply be scanned.) I was very happy to be done with the experience...

... Only to find out once I got home that he had sold me the strapless shoes I told him I did not want!

Ok. Everyone makes mistakes. I took them back the next night and was greeted by a nice saleswoman, who apologized after I told her what happened. She then tells me she doesn't have the Mary Jane's in my size, I insisted she did last night and to please check again. At first she didn't want to, but obliged once I stood my ground.

Guess what? They had them after all!

Finally I'm buying the shoes I want! Only now the price has increased by $20 when it should have been an easy swap. Both pair of shoes were $99.99. The Saleswoman questions me and my boyfriend, which makes us uncomfortable. I then walk over to the display, which is one of the closest to her register, pick up both styles of the shoes, bring them back to her, and show her they both have a price tag that reads $99.99.

She says, "hmm I don't understand, that shouldn't be true, okay, I guess I have to honor that." Then finally finishes up the return.

If you add up the time it took to drive to and from the store on both nights, plus the annoying amount of time I spent in the store, it would probably be around 3hours and I don't live too far away.

LifeProTip: to save time when shopping, always remember you're the customer and you deserve to be able to browse without being hassled.

And ALWAYS check your boxes when buying shoes for correct...

This store deserves 0 stars. Beware of this location. On 3/2/24 my 13 yr old son was racially profiled. He is an honor student, & award winning artist. Also a talented karate student & swimmer. Never been in any trouble with law enforcement. I am a retired criminal court officer.

He was shopping for a cap with his dad (who is a realestate agent/broker) & entered the store with a cap previously bought at Dillard's. Upon entering the store the security guard & his dad chatted.

Then my son tried on a new cap but didn't like it & they proceeded to leave. His dad coincidentally had the receipt in his wallet for the cap our son was wearing.

Upon leaving the store a male salesman reported my son for stealing (his own cap that he entered the store with). The female mgr followed my son to the parking lot & (took my son's own cap off his head).

Lastly, the security guard (told the mgr that he saw my son enter the store with his dad & he had on the cap). The female mgr continued to accuse him until his dad (who was embarrassed, upset, and is a senior citizen with cancer) pulled the receipt for the cap out of his wallet. Everyone gasped & the female mgr. apologized!

I spoke with the male salesman who apologized & told me he suspected my son (because he was wearing a Dillard's cap). He had no solid grounds to accuse my son.

I asked him, did it ever occur to you that he owned the cap? He wasn't even fair enough to ask my son 1st if the cap belonged to him before reporting him. He had (no other indicators) of what my son did wrong & why he accused him. . It's ashamed, my son had his (1st experience of racial profiling at the Dillard's by the Galleria)! Again beware of...

Used to love this store, but recent bad service has me questioning if I should still come here. On my last visit, waited in the shoe department for 5 minutes. Finally found the guy in the back on his phone. Ok whatever I let it go. They didn’t have my size, so he suggested ordering them. Did that. Was told they would be here in 3-4 business days. All the details would be emailed to me. No emails ever came. Also wanted to buy some jewelry, but waited for 20 minutes without being helped. A girl who didn’t work in that section told me she would send someone over. No one ever came. Went across the street to diamonds direct and received great service. I waited a week and never got any update on my ordered shoe. Finally go in to the shoe department. Lady there tells me I need to go to customer service. The guy who sold them told me to come to the shoe department. I get up to the customer service department and the lady there tells me if I haven’t received an email saying the order has come in she can’t help me. Once again left standing alone. I get her attention again and have to explain everything. We then find out that the shoes are being delivered to my home and there is a typo in my email address. She starts to tell me how this is my fault for incorrectly selecting delivery and not putting my email in correctly. I have to explain to her, again, that this was all done for me in store. After all of this, I was finally able to get a tracking number. Bad customer service and nobody seemed to care to help me get it corrected. This used to be a great store. Hopefully my experience is the exception and...