Panera Bread — Restaurant in Jackson Township

I recently visited Panera Bread for a quick lunch and to get some work done. I must say, I've had mixed experiences, but I'm still willing to give it an average 3-star rating.

On the positive side, the coffee and cookies are fantastic. Their coffee is consistently good – it's rich, smooth, and satisfying. The cookies are large, fresh, and delicious, making for the perfect sweet treat alongside my cup of joe. The free Wi-Fi and comfortable seating also made it an ideal spot to settle in and get some work done.

However, the overall food quality seems to have gone down compared to my previous visits. My salad, in particular, was a disappointment. The lettuce was slimy, and it seemed like it hadn't been washed properly. The other ingredients were lackluster and didn't provide the freshness I was expecting. This was a real letdown, as I've previously enjoyed some tasty and wholesome meals at Panera.

The staff was friendly and attentive, which somewhat made up for the less-than-stellar food experience. However, I believe that Panera Bread needs to address the declining food quality to maintain its reputation as a go-to lunch spot.

In summary, if you're looking for a great cup of coffee and a delicious cookie, Panera Bread is worth a visit. Just be prepared for the possibility of an underwhelming meal if you decide to try their salads or...

Even though the food was good, the experience was dismal:

• While I was waiting for my food, two young adult employees, one man and one woman, were flirting on the job right in front of me while deciding who would make my order, which was the ONLY order that was left on the screen, with the man saying how he hates making the sandwich I made, which is a Green Garden Caprese Melt, so the lady he was with said that he would make the sandwich “just for him.”

• When I received the email, it said that I would have it by 4:56pm EST, and I didn’t receive it until 5:10pm all because nobody noticed my order on the screen and were slacking off.

• Upon receiving my order, my melt had to be separated through my own efforts (which I don’t mind but seriously though).

• On top of having to split my own sandwich, they never gave me my cup that I ordered with my sandwich, chips, and bowl of soup.

• As I was throwing my napkin away, I found the trash can filled to the brim.

The Panera Bread located at the Strip Plaza in North Canton, Ohio IS NOT worth wasting your time and money on - I DO NOT recommend it and I will never come to this location...

I stopped at Panera at 8:30 tonight. I ordered a bowl not a cup to eat inside. Paid for price of the bowl. When my order was ready, it was in a bag to go. I told the woman working that is not what I ordered. I ordered a bowl for here not to go. She rolled her eyes never apologized. Grabbed the bowl out of the bag and said here you go. They were out of bread so I asked for chips. She never gave me my chips and I said I paid for a big bowl not a little to go container.

She rolled her eyes, walked away and went to the back. Worst customer service I have ever experienced. I walked right up to the front and asked for my money back and two people came up. They did not say anything to me. Never tried to make it right either.

They never apologized. The one girl did finally say sorry I told her this was unacceptable and that’s not how you treat people and this was extremely rude. I hate to report this, but this is what happened. I got my money back and walked out and did not eat there. Not professional & not good Customer...