Kohl's — Local services in Jackson Township

We have always enjoyed shopping at Kohl's. But this time was for a wedding registry. Many hours were spent online trying to place orders which would not process. So, we went in person and the manager placed it on the store kiosk since it would still not place it. We had to order three items because the store does not carry the items on their registry. The manager did the order for us with correct shipping info. and lo and behold, the gifts were delivered to the bride/groom addresses aginst directions, unwrapped, with no card! How very disappointing! Then, we had to go again because their registry was not checking items off that were bought. (They said give it 48 hours, yeah right, while they receive duplicate gifts in the mean time.) So BEWARE if you are ordering registry gifts and check the correct shipping address! They told me the kiosk has problems ordering items and if the manager who put all the correct info. in for us and it still did not follow instructions, then BEWARE that not only is it likely the couple will receive duplicate gifts, but you may arrive at the shower or wedding empty handed because their gifts were delivered in error to the couple way early, unwrapped, with no card. I let the online ordering rep who helped me know of the time, energy, and heartbreak it took for wrongly delivered gifts and I also called the store manager to let them know the poor service of online and kiosk ordering. And I told them to let the cashiers know not to tell the customers that their registry gifts are being noted as "purchased" to prevent duplicates. because they are not!!! BEWARE! Try to purchase only on reliable and efficient registries. This should be a joyous occasion and it brought...

This has got to be one of the worst stores I have been to. Placed an online order for pickup. I had not received an email stating that my order was ready for pickup. I was in the area so I went into the store and found my item. Took it to the online pickup desk thinking they might be short staffed. The girl would not fulfill the order and told me the only way I can get it now was to buy it then return it. But, I would lose all my Kohls cash. Why should I have to make multiple trips to the store and hassle with returns when I had the item in my hands. Called customer service and they were worthless. Over 4hrs later, I am still waiting for my email for pickup. Addendum: So I went to the store, picked the item and spoke with a manager. She said the same thing!! I said Target can pick an item and have it ready in 2 hrs. She said they have more employees and 500 items needed to be picked. Hmm the girl at the online pickup was just standing there with no line the first time I was there. Fair enough, employees shortages everywhere. But, if I pick the item and take it to the desk (saving them all that time and hassle), why won't they fulfill the order and save everyone time, frustration, multiple trips, and big fluctuations in inventory levels due to purchases and returns? What an...

I would give zero stars for the Canton, Ohio store if I could. Today I went in the store to return a $50 pair of men’s joggers. I used my Paypal account and had the receipt. The sales clerk attempted to do the return, but said their system was having trouble and wouldn’t allow a return to PayPal. She offered me Kohl’s credit instead. I said no, I need it to be returned to the original form of payment. She said system wouldn’t let her do it. I asked to speak to a manager. McKayla came over and was extremely rude. She repeated what the sales clerk said that I would have to take store credit because their system was having problems returning to PayPal. I asked for either cash back or take it off my credit card that is tied to my PayPal. She said she couldn’t do that, and I would have to call PayPal. I asked why would I call PayPal when it’s Kohl’s responsibility to me as a customer to return the money to the original form of payment since I had my receipt. I asked her to call PayPal for me. She said no it was my problem and I needed to call PayPal. How am I supposed to do a Kohl’s return by calling PayPal? Now I’m left with a $50 pair of joggers and a receipt and I have no idea how I’m supposed to return and McKayla (the manager) was of no help. Worst customer...