The Home Depot — Local services in Jackson Township

Terrible experience. Our range died a month before Christmas. We ordered a new one, and a fridge, and were talked into a microwave. The stove we wanted was on back order until January so the salesperson convinced us to upgrade the range because we would definitely have it before Christmas.

Delivery was scheduled for Dec 21 and on Dec 20th they called to say the microwave wouldn't be in until Jan. No biggie - we really just needed the range. I took the day off missing $300 in pay. Around noon I hadn't heard anything about a delivery time so I called LG about the stove delivery time and was told it wouldn't be delivered until Jan 4th same with the Samsung fridge and both because while the items came in it was Home Depot's policy to only fulfil an order all at one time so it wouldn't be delivered.

I called and spoke with Holly at Home Depot who said I would need to hold a moment and then blind transferred me to Mary in ordering's voicemail. I left a vm and then called back and tried to reach someone to explain how rude that was and customer service has called id so they kept blind transferring me to Mary's vm over and over again. I finally had to reach someone in flooring to be able to get a real person to get through. They said Mary would need to call me back.

Holly ended up calling and leaving a vm because my phone locked up and I couldn't answer. She said to call Mary back and there wasn't anything that could be done short of cancelling the order and re-ordering everything seperately but while I would get my range at the end of Dec the microwave wouldn't be until Jan and then my fridge that had already come in would go to another customer and my delivery would be pushed back to Feb.

I called back and again told I needed to speak with Mary. I too have caller ID and Mary has her own line. She called me back 3x that day but hung up on me every time I answered the phone because she was hoping for my voicemail.

I finally spoke with someone and asked for their corporate # and was told they don't have corporate. I found the # myself & called and spoke with Candis Nash who said she could get things separated so everything but the microwave would be delivered now Dec 29th and that she would arrange a loaner stove and fridge for me.

I called and spoke with Holly again who would relay messages to Mary who still wouldn't speak with me. They delivered the temporaries but said Candis was wrong about being able to separate the orders.

I got the temporaries but was still so upset and everyone we spoke with (friends, co-workers, family) said we should have gone to Big Sandy's. We ended up looking and found a better deal and they had much better customer service and delivery times. We ordered from them and cancelled our Home Depot order.

However, because we have the loaners they won't refund the money from the orders until they have been returned. I get it and have no issue with it (although they should have explained up front how that worked). However, a week later I still haven't been able to get them to make arrangements to come get their stuff.

I will never order appliances from Home Depot again. Their policies and their customer service is...

So I went to Home Depot because we decided to install an interior door. Little did I know that this was the beginning of one of the worst customer service experiences I ever had. I bought the door and they set up an install date. Ok Great! Then the installer comes and ask me do I want him to install a door they broke. I'm, hell no. So they take it back to home Depot. I then have to go back to the store to repay for another door. Great! New door ordered, it's on the way. A few days later I get an email saying my order was cancelled. I call the store they tell me everything is fine. Two days after that IDIOT from the store calls me and tells me there is a problem with my order and ask have I been refunded the second door. I ask them why I would be refunded a second door when I didn't ask for a return on a second door? The woman (IDIOT) gets rude with me and tells me they are just trying to figure out what is wrong with my order. I proceeded to tell her that I really don't have any information to provide on the matter as the last step I was involved with was purchasing the second door. After that al I have is a confirmation email and an email saying someone cancelled the second order. I then tell her that the information they are seeking should be in their system. She then gets mad and hangs up on me when I ask to speak to a supervisor. Long story short I go up to the store right then. After me waisting my time with these incompetent idiots they find out that they have my order in their store waiting to be picked up by the installer. But it took me calling them a bunch of idiots for them to dig down deep and find out what happened to my order. Ok. After that they say installer is going to contact you to come install. Installer calls, I'm asleep. I sleep during the day because I work at night. Installer calls back and leaves a general message. Ok. I call back explain my situation with a text and voice message. This is around Wednesday. I don't hear back. I go on the Internet to find the installer web site. It has an alternate number. I call it. After a few calls someone picks up and proceeds to berate me about how it is the weekend and they don't work on the weekends. I proceeded to explain that I tried to make contact during the week and no one returned my messages. And asked how I suppose to know you don't work on the weekends. I said you didn't tell me that. You just never returned my calls or messages. I told her that I understand. It's same customer service I get from Home Depot. Blame the customer when you can't do your job. After this door is installed I'll never set foot in a Home Depot again. At least not in...

This Home Depot is right up the road from my house, but I have to be honest. I do not like shopping there for anything that I would need assistance with. The customer service is mostly abysmal, particularly for any larger projects. I have tried to buy an entire kitchen from them and was standing there ready to give them all of my money and the process was so long and tedious and the associates didn't seem to really have a lot of expertise to help with a new layout, so I eventually went elsewhere. I have also tried to buy a 5-platform composite deck from this location and the Pro Desk was the opposite of helpful. I apparently came at an inconvenient time for them. They were closing at 4pm that day for whatever reason (seemed like it was because nobody wanted to work past that time on a Friday). I heard one of the woman associates say "I'm leaving right at 4. I got places to be!" and then proceed to ignore everyone in line since it was about quarter til 4. The one gentleman who was trying to help everyone took my number and said he would call me on Monday. Didn't happen. So I took my business to another location where they supplied me with thousands of dollars of decking. The Prodesk at the other location was actually helpful and knowledgeable and took the time on a very busy day to do the entire transaction over the phone (twice!). There was another time that I needed help cutting some plywood in store and aside from not being able to do basic math needed for calculating square footage (I finally was like, "hey, this is what I need". Otherwise, I would not have had enough board.), the associate was clearly burdened by my board cutting request. I know these stores are busy right now, but the kitchen situation was probably at least 3 years ago, so this is a long-term problem. Only the decking experience was post-COVID. I have had some good experiences here with smaller requests, so some of the associates are perfectly decent and know their store well. But, a customer needs the most help with the big projects and that's where this store really fails, IMO. I prefer to take a long drive over to Canal Winchester. I have had a much better...