Michaels — Local services in Jackson Township

Prefer hobby lobby. Tried to minimize my time spent there by purchasing on line and picking up in the store...no luck. Why would you have that feature if you treat the people picking up as of they are a bother? First, had to find the pick up area. They had a display over it. Then the clerk there was RUDE...as if I were bothering her. Exact words "I'll see if someone has the time to get your order." SERIOUSLY? If they have the time? Uh, ok cause I see your chatting is so much more important. This person was so rude that I cant even describe it completely. My DAUGHTER was with me and that is the only reason I did not complain or say anything at the time.

Anyway...my daughter ended up finding a different style and the painful pickup turned into a painful return...a manager had to be called, people had to wait in line...about 30 min...

What a disaster. Definitely don’t buy your balloons here. Since Party City closed we didn’t know where to get balloons and saw online that Michael’s sells them. I placed an online order to pick up and it was a nightmare. You have to choose online if you want them filled (I did), yet none of them were filled when I arrived (several hours after getting confirmation my order was ready). There was only one person working up front and she called for the manager several times to help her, but she took forever to come, and then wasn’t helpful at all after she got up there. It took us 30 minutes to get our balloons filled which should have been ready upon pickup. The poor girl at the register was so busy and the manager was worthless. Pick...

05/22/25 I went to the Michaels on Stringtown Rd., Grove City, OH. I found what I needed and proceeded to self check-out. Standing next to the kiosk I was using was were 3 employees; a man & 2 women. No one said "Hello". No one asked "Did you find everything alright?". No one said "Let us know if you need any help". No one said "Thank you for shopping at Michael's". No one said "Have a nice day". Maybe it's just me, but those are common courtesy interactions with customers. There were no other customers at the check-out. They weren't busy. They were too busy talking about high school graduations to acknowledge a customer right in...