Dutch Bloemen Winkel — Local services in Jackson

I wish google would let you rate something with Zero stars as One star is far to good for this establishment. Correct me if I'm wrong, isn't a floral shop supposed to specialize in sympathy, condolences, and happy events (you know, emotions) just as much as being a flower artist? Well, this florist missed the boat with that practice! Recently, my wife had to undergo some major surgery. Her Aunt (who lives in New York) wanted to send her flowers to let her know that she was being thought of and to wish her a speedy recovery. The "florist" decided to call my wife while she was in surgery and leave a message to call back (which ruined the surprise) because, as they put it, they needed to confirm the delivery (I've never had a florist do this before). When we called them back, they said that they would call us again in the morning (8am to be exact) to be sure she would be home. Fast forward to the next day at 1:30 pm, we had to call the "florist" to find out if the flowers were going to be delivered or not. Upon talking with someone (who apparently only works one day a week to help out), we were told that they were getting ready to call us (sure they were). We explained how it was disappointing that we had to call to find out what was going on, and the woman apologized and said the flowers would be here at 3pm, we said thank you and hung up. Three minutes later, the "owner" called us back and started trying to make my wife feel bad for explaining how she felt. I quickly grabbed the phone and talked with the woman myself. She started to yell at me and tell me that they were short staffed (same as the rest of the world). I kept my patience and asked her to please just deliver the flowers and let it go. Twenty minutes later, I received a call from my wife's Aunt letting me know that the "florist " cancel the order! In short, if you don't want to wonder if you or someone you love will receive the product that you purchase, don't shop here! That is all!

Update to review since owners' response:

I'm glad you are aware that I also am a small business owner (in business for over a decade) in this valley! As another small business owner, I understand that it is unacceptable to treat a customer the way that your "fairies" treated us! The only correct response for the question of, why didn't you do what you were supposed to do, should have been, I'm sorry for the misunderstanding, what can we do to fix it? Why did your "fairy" tell me she was the owner? If she can lie about that, what else is she willing to lie about? We also are active members of the community with over a hundred thousand dollars donated to non-profit organizations as of the beginning of this year. Just because your business has a great track record doesn't mean it's not going to have a bad day or, in this instance, a really bad day. I sincerely hope you can move past the fact that my experience was awful and I decided to share...

If I could give ZERO stars I would, I recently got married and to avoid making this review too long I’m just going to say do yourself a favor and don’t hire Carrie for your wedding or elopement! I was an anxious bride like most and called a year in advance to make sure I was booked with her since my location had very few florist shops near by she said my date was saved but it was so hard to get a hold of her to go over details. She cancelled on me 3 months before my wedding and said she was over booked! That’s it left me high and dry. I was in tears to say the least, scrambling last minute something I wouldn’t wish on any bride. She had no sympathy! just be aware and do your research before booking.

Update to the owners response. Please don’t try to mislead your future clients I’m sure you are great with some of your clients but I am a clear example that you can be heartless as well. Everything I said was a fact you had confirmed I had a set date a year in advance, even with my hotels package I wanted to upgrade and asked you first which you agreed would be fine. I called to make a change and if you could not accommodate, you could have easily state that you couldn’t make anymore and I would have been fine with that. you provided no communication and just refunded my deposit back to me without any resolution knowing well enough that canceling with me 3 months before my wedding would leave me stranded. You could have at a minimum offered bouquet/boutonnière for me and my spouse. Although you may feel you weren’t in the wrong you were! I was in tears my husband had to scramble to help me figure out our wedding and luckily we have great family support. I’m happily married now and leaving this review is just to help better your customer service and I hope this never happens to another bride! Good luck with...

I can't say enough about this wonderful florist. I buy myself flowers from there pretty often and let them pick what they are, because they always make beautiful bouquets out of whatever is on hand. Some of the shop ladies even know my preferences so they will reach for those if they have them on hand. I also used them for my wedding and was thrilled with the results. I often buy some sort of holiday center piece or holiday arrangement for myself or others and have always been happy. As a wedding officiant, I see a lot of flowers and I can always tell when I look at the bridal flowers, if they were done by DBW. They have a special touch with their flowers and how they arrange them and it's always obvious to me. I'm not above buying a bouquet of Alstromerias from Hannafords or cave to a Trader Joe's floral display (hint, Alstro's often last three weeks) but I definitely prefer to get a mixed bouquet of flowers from DBW when I can and support a local business who is kind...