The Snowflake Inn — Hotel in Jackson

More like a hostel than a romantic getaway. Do not trust with your elopement! My wife and I booked the Snowflake Inn for an elopement and weekend stay, but their promise to provide these services fell flat. Elopements are private intimate ceremonies, which the Inn did not provide and could not provide, yet there was no transparency and we were misled into thinking otherwise. We have tried to process our discontent with how our wedding day went but are left feeling taken advantage of. 1.) The ceremony was performed in a common area amongst guests, coffee station, pool area, and check-in counter -- No privacy!! a. My wife had to walk through the main hallway past rooms where guests are staying to get to her ceremony b. The space was cluttered with photos, furniture and decor not suitable for a ceremony. Our photos were compromised and had to be manipulated to take out the clutter. 2.) No amenities for getting ready for the ceremony a. No full mirror, no steamer, no iron, no place to hang dress, minimal clothes hangers, etc. A bride needs a large mirror and a sit down vanity or equivalent station e.g. desk, to get ready 3.) Busy decorations that did not match our colors a. We informed them of our colors multiple times at their request and yet there were clashing colors, knick-knacks and trinkets all over the place and in front of the main ceremony area. We were forced to partake in an atmosphere that we had no control over. 4.) No places for photos – entire grounds were covered with snow a. We were told there were going to be adequate areas for photo taking on premises. Walkways were not shoveled - no effort was made They offer a "candles & petals" addition for $175 that was a complete waste and overcharge. Little tea-lights and minimal flowers haphazardly scattered throughout the room. I was made to believe this was some extravagant addition. The innkeeper and others were present during the ceremony and taking pictures without consent. That is nothing short of an invasion of privacy and completely out of line. Shortcomings of the inn as a place for a "romantic getaway": 1.) Noisy Gym - Woken up every morning to the sound of people exercising 2.) Innkeeper walking around barefoot in the common area. This is unprofessional and quite frankly unsanitary; it would raise the eyebrows of some health inspectors. 3.) No refrigerator in suite - said to not be in the rooms because of noise??? 4.) Bed and pillows were very uncomfortable - not acceptable for $425/night. 5.) Jacuzzi/tub unallowed to use bubble-bath 6.) “Smart” TV unable to log into Netflix/HBO/etc. Constricted to Direct TV channels… an outdated amenity. Our "suite" had two of these unusable TVs - what is the point? 7.) Fireplace went out for an entire night and the innkeeper waited until we mentioned it to re-light the pilot despite knowing of the propane issue. I am still questioning what exactly drove the rate of the room – we could have stayed at a much higher rated hotel with basic amenities for half the price. Our "suite" was situated above the gym. It is apparent that the Snowflake Inn is not suited to host elopements. The advertisement is evasive, deceiving, and borderline conniving. Moreover, if the reason for staying here is a "romantic getaway" good luck finding privacy amongst the gym-goers, the intrusive and meddling innkeeper, and the shared areas for food and lounging. The shortcomings of the Inn were brought up at checkout and we were met with dismissal and defensiveness from the innkeeper. He countered every one of our concerns with an answer as if they were irrelevant and trivial. We were quiet, respectful guests, and did not deserve this shrugging off when voicing our concerns. I can tell by the owner's replies to some of the negative reviews here indicates she has this same dismissive attitude towards guest's experiences, instead of taking it as an opportunity for improvement...

My wife and I booked the Snowflake Inn for an elopement and weekend stay. Their promise to provide these services fell flat. ||Elopements are private intimate ceremonies, which the Inn did not provide and could not provide, yet there was no transparency and we were misled into thinking otherwise. ||We have tried to process our discontent with how our wedding day went but are left feeling taken advantage of. ||Things that were inexcusable about the elopement venue:||1.) The ceremony was performed in a common area amongst guests, coffee station, pool area, and check-in counter -- No privacy!!| a. My wife had to walk through the main hallway past rooms where guests are staying to get to her ceremony| b. The space was cluttered with photos, furniture and decor not suitable for a ceremony. Our photos were compromised and had to be manipulated to take out the clutter. ||2.) No amenities for getting ready for the ceremony| a. No full mirror, no steamer, no iron, no place to hang dress, minimal clothes hangers, etc. A bride needs a large mirror and a sit down vanity or equivalent station e.g. desk, to get ready||3.) Busy decorations that did not match our colors| a. We informed them of our colors multiple times at their request and yet there were clashing colors, knick-knacks and trinkets all over the place and in front of the main ceremony area. We were forced to partake in an atmosphere that we had no control over.||4. No places for photos – entire grounds were covered with snow| a. We were told there were going to be adequate areas for photo taking on premises. Walkways were not shoveled - no effort was made||5. They offer a "candles & petals" addition for $175 that was a complete waste and overcharge. Little tea-lights and minimal flowers haphazardly scattered throughout the room. I was made to believe this was some extravagant addition.||6. The innkeeper and others were present during the ceremony and taking pictures without consent. That is nothing short of an invasion of privacy and completely out of line. |||Shortcomings of the inn as a place for a "romantic getaway":||1.) Noisy Gym - Woken up every morning to the sound of people exercising||2.) Innkeeper walking around barefoot in the common area. This is unprofessional and quite frankly unsanitary; it would raise the eyebrows of some health inspectors.||3.) No refrigerator in suite - said to not be in the rooms because of noise???||4.) Bed and pillows were very uncomfortable - not acceptable for $425/night.||5.) Jacuzzi/tub unallowed to use bubble-bath||6.) “Smart” TV unable to log into Netflix/HBO/etc. Constricted to Direct TV channels… an outdated amenity ||7.) Fireplace went out for an entire night and the innkeeper waited until we mentioned it to re-light the pilot despite knowing of the propane issue||8.) No access to drinking water except for one common-use vase unable to fill water bottles from. There's even a sign dissuading people from filling up||It is apparent that the Snowflake Inn is not suited to host elopements. The advertisement is evasive, deceiving, and borderline conniving. Moreover, if the reason for staying here is a "romantic getaway" good luck finding privacy amongst the gym-goers, the intrusive and meddling innkeeper, and the shared areas for food and lounging. ||The shortcomings of the Inn were brought up at checkout and we were met with dismissal and defensiveness from the innkeeper. He countered every one of our concerns with an answer as if they were irrelevant and trivial.|I am still questioning what exactly drove the rate of the room – we could have stayed at a much higher rated hotel with basic amenities for half the price.||This was a complete waste of our money and time, but most of all it is a stain on what should have been a special experience and memory...

My wife and I booked the Snowflake Inn for an elopement and weekend stay. Their promise to provide these services fell flat. ||Elopements are private intimate ceremonies, which the Inn did not provide and could not provide, yet there was no transparency and we were misled into thinking otherwise. ||We have tried to process our discontent with how our wedding day went but are left feeling taken advantage of. ||Things that were inexcusable about the elopement venue:||1.) The ceremony was performed in a common area amongst guests, coffee station, pool area, and check-in counter -- No privacy!!| a. My wife had to walk through the main hallway past rooms where guests are staying to get to her ceremony| b. The space was cluttered with photos, furniture and decor not suitable for a ceremony. Our photos were compromised and had to be manipulated to take out the clutter. ||2.) No amenities for getting ready for the ceremony| a. No full mirror, no steamer, no iron, no place to hang dress, minimal clothes hangers, etc. A bride needs a large mirror and a sit down vanity or equivalent station e.g. desk, to get ready||3.) Busy decorations that did not match our colors| a. We informed them of our colors multiple times at their request and yet there were clashing colors, knick-knacks and trinkets all over the place and in front of the main ceremony area. We were forced to partake in an atmosphere that we had no control over.||4. No places for photos – entire grounds were covered with snow| a. We were told there were going to be adequate areas for photo taking on premises. Walkways were not shoveled - no effort was made||5. They offer a "candles & petals" addition for $175 that was a complete waste and overcharge. Little tea-lights and minimal flowers haphazardly scattered throughout the room. I was made to believe this was some extravagant addition.||6. The innkeeper and others were present during the ceremony and taking pictures without consent. That is nothing short of an invasion of privacy and completely out of line. |||Shortcomings of the inn as a place for a "romantic getaway":||1.) Noisy Gym - Woken up every morning to the sound of people exercising||2.) Innkeeper walking around barefoot in the common area. This is unprofessional and quite frankly unsanitary; it would raise the eyebrows of some health inspectors.||3.) No refrigerator in suite - said to not be in the rooms because of noise???||4.) Bed and pillows were very uncomfortable - not acceptable for $425/night.||5.) Jacuzzi/tub unallowed to use bubble-bath||6.) “Smart” TV unable to log into Netflix/HBO/etc. Constricted to Direct TV channels… an outdated amenity ||7.) Fireplace went out for an entire night and the innkeeper waited until we mentioned it to re-light the pilot despite knowing of the propane issue||8.) No access to drinking water except for one common-use vase unable to fill water bottles from. There's even a sign dissuading people from filling up||It is apparent that the Snowflake Inn is not suited to host elopements. The advertisement is evasive, deceiving, and borderline conniving. Moreover, if the reason for staying here is a "romantic getaway" good luck finding privacy amongst the gym-goers, the intrusive and meddling innkeeper, and the shared areas for food and lounging. ||The shortcomings of the Inn were brought up at checkout and we were met with dismissal and defensiveness from the innkeeper. He countered every one of our concerns with an answer as if they were irrelevant and trivial.|I am still questioning what exactly drove the rate of the room – we could have stayed at a much higher rated hotel with basic amenities for half the price.||This was a complete waste of our money and time, but most of all it is a stain on what should have been a special experience and memory...