Orangetheory Fitness — Local services in Jersey City

I had a very frustrating experience with the management here. I paid for the 8-class monthly membership, which was valid through 07/20. I had all my classes scheduled in advance, but on 07/17, I was told last minute that classes were cancelled due to maintenance.

This meant I had to use up the rest of my classes by 07/18—two days before my membership technically ended. The system wouldn’t let me book anything for 07/19, and their “solution” was to offer a class at a different location that didn’t match my schedule and was much farther away. And this solution was after I reminded them to respond to my queries multiple times.

I asked for a refund for the missed class or a class credit for the following week. Instead, I was told the only option was to renew my membership and pay $130 more just to get back the class I lost due to their cancellation.

Ironically, they’re strict about penalizing customers for late cancels or no-shows, but when the disruption was on their end, they didn’t offer a fair resolution. After multiple back-and-forth conversations, I was completely ghosted by the team.

At this point, I’m not asking for compensation—I just want others to know what kind of management they may have to deal with.

PS : All the coaches here amazing but the management was such a let down and...

I’ve been an Orangetheory member for over a year now, and I truly enjoy every part of it! The energy, the structure, and most importantly—the coaches—make such a huge difference. The coaches are incredible at what they do. They push you to give your best effort, while always offering encouragement and support. You never feel judged—just motivated.

I’ve been to all the locations in Jersey City and Bayonne and have had great experiences at each one. The classes I take the most are with Coach Jen, Nicole, Sean, and Nick—they’re all fantastic and bring their own style and energy to every workout. But honestly, every coach I’ve encountered has been great!

One of the biggest wins for me has been how Orangetheory has helped me start running—something I never thought I’d stick with. This past spring, I even completed my first half marathon, and I truly credit the consistent training and support from OT for helping make that possible.

If you’re looking for a fun, challenging, and supportive workout environment, I can’t recommend...

After years off from OTF, the new studio at Paulus Hook made me feel welcome and as if I never left. I’m so glad to be back to working out at this amazing gym, and thrilled that the Paulus Hook location is officially my home studio. Generally OTF is a great workout for people like me who need a moderate amount of guidance and encouragement and like to turn their minds off for an hour of guided exercise but are comfortable using gym equipment like free weights and cardio machines. OTF Paulus Hook has the best coaches around and everything here is...