Jewelry Emporium — Local services in Katy

Wasn’t pleased with my experience trying to purchase a watch. Granted I could have been a little nicer but for context a young salesman was doing his very best to convince me to purchase a watch and he actually met the number I was looking for. Upon me agreeing to that price he then said “ok let me just check with my manager” then the manager says to me from across the store “My man here is trying to get married and your keeping him from doing that”. To which I responded “ that’s not my concern” at this point I was little annoyed because now they are going to try and wheel and deal me. They could have from the beginning just said “no” they can’t do it. I’d have been fine. But then whoever the manager is said he didn’t like my attitude and that I could just buy the watch and go.

I do not need to buy any watch out of necessity. I buy because I want it and I appreciate timepieces but the experience is far more important than the purchase in many cases and this place doesn’t have it.

Again the young man was helpful albeit he could work on his sales techniques and reactions when people say they will think about it.

They get annoyed here too fast if you don’t buy right away as if you are wasting their time with you instead of focusing on the hundreds of customers walking through their establishment (I’m being...

Before I took my broken Tiffany & Co wristwatch which was in very bad shape to Jewelry Emporium in the Katy Mills Mall, I stoped at two other Jewelry shops in that Mall and they where not interested in helping me fix my watch so I kind of gave up and walked around the mall losing hope that my wristwatch was not going to get fixed in this mall but then I decided to walk into Jewelry Emporium expecting the same reaction with that "I dont have the time to help you unless your buying something look" but thats not what I got at all, I got some great one on one service with whom I think was the owner but not too sure. He helped me with adding a new battery, polished the Stainless Seel which gave it a mirror like finish, fix the broken parts that needed to be fix, added a certificate that showed the value and quality of my watch, gave me a nice box to put my watch which made it easy to sell, and all for one very decent price. I am very impressed with the way the watch turned out, and sold on eBay for $1,200 in auction which would have never sold for that much in the condition it was in before I brought it into your store. So I guess MY WAY to really thank you for the awesome job is to take this time to wright this review to show my appreciation for the job well done. Thanks A...

Bought a necklace from Emporium Jewelry and my wife wore it only once and was painfully pinching her little hair on the neck. Absolutely impossible to wear. Later I bought some earrings from them that weren't what my wife wanted and I asked them if we could trade in a necklace and earrings for something for the same value and they said sure. When we came in again found pretty equal trade and at first they told us they would trade. The rep talked to his manager, the guy I actually spoke to before and they refused, asking for more money and offering me half of what I paid . We are completely disappointed by Emporium Jewelry. Two time buyer and doesn’t seem like they care about repetitive buyers. On top of that I had a conversation by phone with them after  I left a review and saying to the customer "DON'T BE BULLY," absolutely unprofessional and unacceptable.  Won’t buy from them again for sure. Look for another place who wants you to leave happy and not only sell...