Ashley Store — Local services in Kokomo

Salesperson Taylor was wonderful! We picked a nice 3 piece sectional in the exact color we wanted. Delivery came on 5-21-25 and everything was going smoothly UNTIL they unloaded the wedge piece.While the delivery drivers were unwrapping the wedge piece they discovered the wood frame was really busted up bad, almost like it was dropped from a high building or a sledge hammer was used on it (real strange cause it was wrapped up real good with the packaging). They carried it into the house anyway to call the store. They were speaking to Trinity Allison who stated they could get someone out to repair it?????? We refused delivery on this piece and we insisted we wanted it replaced with a new one. The new one was delivered 6-6-25. Fast forward to the 3rd week of June when I began to notice the batting (stuffing) under the seat cushion on another piece started bunching up like it was separating inside the cushion. After going back and forth with Trinity on the phone we agreed to have a repair man come out on 7-2-25. He took the cushion apart and began repairing it. I asked him if this was “normal” his reply was while it was being built they didn’t make sure to have it tucked down. Well here we LESS than a week later it’s pulling apart again!!! I’m not very happy with my experience with Trinity at all. Couldn’t care less than return my call after I left her a voice message letting her know I was pissed and it replaced. This was a 2000.00 sectional! On their website it was marked at a little over 3000.00!!!!! I am filing a better business complaint in hopes to get this rectified first a sectional that is just barely a month old! I will never shop at Ashley furniture again. Bad taste in my mouth

Obviously, from your reply, Mr. owner of Ashley furniture you didn’t read my full review it states I contacted Trinity again and left a voice message spoke to her directly. She offered no help whatsoever. I see where this is going...

The sofa arrived with a missing back cushion. I contacted Lisa, my sales rep, who said she could not help as she was going on vacation. After calling three times to leave a message with Trinadee, I finally got a return message and text. She ordered the replacement, but the cushion arrived as a pillow form without stuffing. It took several more texts/calls and a two week wait before a box with batting arrived; it was a terrible mess to fill the cushion. Also, the original delivery date was postponed by a month. It was only after I threatened to cancel my order that my sales rep worked out delivery during the first week of July as promised. I moved in March and had no furniture; I had chosen Ashley for the no-hassle 'quick ship.' In the end, I was told one month to delivery, but this turned into two months for the complete sofa with all cushions. I would give one star except that other furniture stores are even more delayed right now due to the post-pandemic labor scarcity, and Lisa and Trinadee solved the problems (though only after I pushed them). I also appreciate that the sales and delivery team coordinated my swap for taller sofa legs that I purchased externally to increase the height of the sectional. The delivery team drilled my legs into the sofa without any problem, and I appreciate this. I wish that Ashley offered a wider range of sofa legs to support customers in customizing height, and I with that Ashley loaned fabric samples. But the Kokomo Ashley is by far the best in the greater Indianapolis region for its flexibility. Other branches closer to the city will not send pillows home with customers, and Lisa was supportive as I tried different sofa pillows against the paint in the house that I just bought. The Kokomo Ashley also has better staging, and I was impressed by the bigger size and better cleanliness of...

After purchasing many items from Ashley furniture we purchased a mattress in May (not knowing that it came in a box ) and was very disappointed in the mattress as it broke down immediately. We asked for a possible return or refund or even store credit. Keep in mind this is $1000 mattress they wanted to give us $300 credit for three months later. in August after being put off by the associate who sold us the mattress we went to the store manager. We were asked to submit pictures at their request so we could possibly get a full refund. Meanwhile, we ordered furniture through them and have put money down on the purchase. Fast forward to now this is October. After several emails several phone calls they have now put a different contact person in charge and they are requesting a third round of photos and want to resubmit our claim for the third time. They say they lost record of the first submittal. At this point the furniture still hasn’t even come in so we don’t have that yet either. Spoke to the manager this week and I was supposed to hear from him as they were going to contact the representative from the mattress company this is now Friday night and I haven’t heard anything back. Because of their lack of communication, The time they are taking to complete what needs to be done, we have now had to purchase another mattress from a different company much better quality I might add ..we had no choice other than to store their mattress In a spare room to possibly just give it away. So in closing this I would like to say their quality of mattresses not to mention their communication skills total poor customer service I’m not even sure they qualify for one star. Last but not least I’m going to get my down payment back for my furniture and take my...