PAIGE - The Grove — Local services in Los Angeles

This is for an online experience and has nothing to do with The Grove store.

I completed an online order on 12/3 and didn’t hear anything else from them after the received their payment. On 12/27, I received an email that the product wasn’t available after I initiated contact with the company on 12/23 by calling and emailing multiple times. Was told in the email that I would receive my refund within 3-5 days…and I haven’t received anything.

I own at least 15 pair of Paige Denim jeans, however this was my first time ordering directly from the actual company rather than inside of Bloomingdale’s or Nordstrom. Terrible experience.

I’m no longer interested in supporting this company anymore at all as a result. Save time and do not...

I purchased a pair of denim pants last night retailing for $215 to find the same pair of pants at Bloomingdale's for $99 today. When I called the store to inquire on the return policy I was told that there is no return policy - only store credit or exchange. The young lady on the phone (Ashley) preceded to tell me that if had I told them at the point of sale they would have honored the price (but not even 24 hrs later it's too late). This was my first time purchasing from the Paige store versus Nordstrom or Bloomingdale's and I can assure you it will be my last. This is an example of terrible customer service. ...

The associates that works at this store is the worst that I have ever experienced. They were not helpful and hovers over the customers like a hawk as if we’re thieves. My girlfriend asked for their assistance to look for sizes and they didn’t even offer any help or...