Bricks & Minifigs Louisville — Local services in Louisville

Visited Bricks and Minifigs for the first time after it was recommended. I will not be going back. Selection is basic, same stuff you can find anywhere, prices are almost retail for used Lego's and the customer service was non exsistant. The owner even came out and loudly , in front of customers started arguing with a woman behind the desk because the owner doesn't put thr best items out for sale they just keep them for themselves. Then right before I left you could hear the owner throwing stuff in the back room. Shop online or at the Lego store or Target. As per the ownerw response, I was there a little after 10am, left around 10:30. It was a taller middle aged male arguing with a middle aged woman behind a counter there was also an older man but he was just walking around so not even sure if he worked theorem if you have audio and cameras you will definitely notice it, also your inventory is mostly star wars and harry potter that you can find anywhere. I don't know how many of your competitors you check out but you don't offer anything out of the ordinary, and your used item prices are at the top end like most scalpers online. Since 2020 small and big businesses want to take the customer for as much as they can. Obviusoly new products would be retail price so that wasn't the issue. The customers service was terrible, the woman asked if I needed help and I said yes sand she just pointed to a corner and said its over there. I don't know if you have had customer service training but that's the first thing your taught not to do. I understand you don't like this review but it isy honestexperience the first time in your store. Your staff and inventory give me no reason to return. You had no old stock used items at all nothing from the 80s 90s or early 2000s , not evem any Lego Dimensions. Inventory is the same you can find anywhere no deals to be had no items to get excited over or tell a friend about clearly you target parents buying current stuff for their kids which is fine but not what real enthusiasts and collectors are...

I have gone to the store a few times and i have never had an issue until today. I went to the store with my son, looking forward to get a Lego set. My son and I went into the back room where there are Lego sets on display on shelves against the Wall. The employee there (old man, bold, white beard, he was by himself) walks in and says that only the Lego sets with tag price are for sale in an aggressive voice/manner, not a 'Hi, how can i help you...." There are other sets on tables that are unfinished. I told him it's not my first time in the store and i know. The employee went back to the front of the store. My son finally picked a set and i brought it to the counter. My son went to tell the employee we were ready to check out. This is where the employee ASKED me where did i get this set. I told him it was from the shelf and it had a price. The employee asked me to show it where the Lego set was and he proceeded to hush us out of the room shaking his head then slammed the door as we walked out.

I realize the employee did not care about us, about the business, so i told him if he didn't want to sell us the Lego, he should have said something. My son and I just walked away.

I don't recommend anyone shopping there, if this is how they treat customers. More than that, showing no interest and being this rude to me and my 8 year old son. I wish i could put minus "stars" as a one star doesn't show how rude he was to us.

edit in response to owner It happened on 10/12...

We called to schedule a party for our son. We finally scheduled never being told moving your party charges you a "down payment" twice. We were also about to have our baby boy. We called to ASK only about moving the party. The owner, apparently, called us right back and said are you willing to move your party? We held them by saying yes to their request and moved it to July. After some time adjusting to the new baby we decided to not have the party. We requested some if not all the down payment be returned since they were not out any money and we helped them by moving our party. We got nothing back but sass from an argumentative, rude employee. He was like a machine repeating non-refundable to me saying it is just a lot of money and we worked with them, hoping they would work with us. I got a cold non-refundable responce. My husband requested to ask the owner and he hesitated saying, you'll get the same answer. Right he was. We got nothing not even a voice saying I understand or I'm sorry. He really didn't want us to have any money back. I got to hand it to him for being so loyal for minimum wage. The down payment is 75$ and that is a lot of money for such treatment. I would not recommend...