Jessie — Local services in Miami Beach

This is an update to the ZERO-star review I left nine months ago. It took Jessie, the owner of the boutique, five months to respond, and she has NEVER resolved the issue with the bathing suit.

It is a bold-faced lie that the bathing suit was worn multiple times. That is impossible—I wore it once, it turned a disgusting yellow color, and I returned it the day after purchasing it, making it literally impossible for me to have worn it multiple times.

Furthermore, I never received a replacement bathing suit from the designer. I will not allow you to post false information about how you did absolutely nothing to address the defective bathing suit, refused to return my money, and forced me to take a store credit—which is still in my account. I will NEVER, EVER step foot into your garbage boutique again due to your complete lack of customer service and disrespectful attitude toward your clients.

Wake up—it's 2025, and everything you sell in your boutique can be found cheaper online and is refundable. Get with the times and level up your customer service skills. You have nothing special to keep clients coming back to your establishment. Understand the value of customer service and relationships before it’s too late for your business.

ZERO STARS!!

I recently had the misfortune of experiencing the epitome of disappointment at Jessie Boutique's South Beach location. I made the grave mistake of purchasing a Devon Windsor bathing suit for a whopping $275, only to have it become damaged after a single swim in the ocean. To add insult to injury, my attempt to rectify the situation by exchanging the defective item was met with sheer incompetence and disregard for customer satisfaction.

Upon realizing that the fabric of my overpriced swimsuit had succumbed to the elements far too easily, I sought to replace it, hoping that the initial purchase was simply a fluke. However, my hopes were dashed when I discovered that they didn't have another piece in my size. Forced to settle for a cheaper alternative priced at $50 less, I naturally expected to be refunded the difference. Yet, Jessie Boutique had other plans, conveniently forgetting the concept of fair compensation and leaving me out of pocket with no explanation or apology.

In a desperate attempt to salvage any semblance of respectability from this debacle, I reached out to Jessie, the supposed owner, not once but twice via email. To my utter disbelief, my attempts at communication were met with a resounding silence, as if my grievance was beneath their consideration.

What truly appalls me is not just the shoddy quality of their merchandise, but the abhorrent lack of accountability and basic decency displayed by Jessie Boutique. The blatant disregard for a loyal customer is nothing short of disgraceful. It's clear that they prioritize profit over integrity, with no qualms about peddling subpar products and then abandoning their responsibilities when faced with legitimate complaints.

My advice to anyone considering shopping at Jessie Boutique South Beach is simple: steer clear. Save yourself the frustration, the wasted money, and the disappointment of dealing with a company that has no qualms about exploiting its customers. Choose instead to patronize establishments that uphold legitimate return policies and, more importantly, treat their customers with the respect and consideration they deserve. Because at the end of the day, no amount of supposed "luxury" is worth the headache of dealing with Jessie Boutique's callous disregard for customer...

THINK TWICE BEFORE BUYING FROM THIS ONLINE STORE, BETTER YET JUST DON’T. This is quite possibly the worst experience I believe I have ever had, and it just never seems to end three months later. Jessie do not provide a clear customer experience and the terms and conditions of a purchase. They refused to refund / exchange approx $750 worth of goods bought via their e-commerce site. I had to open a dispute through Amex and return goods through a label they provided. They were adamant and categorically refused to take back the second item, as it was apparently discounted and sale. They were very specific in their written instructions not to return the item that was non-refundable in any shape or form. The charges were eventually returned to me in full by Amex, after a persistent back and forth. It was a lot of work when they could have just undertaken it directly. They have since written to me after 3 months demanding the second item back since I was refunded for it. They are also offering me a $100 gift card to remove my review, and bribe me. I believe this review is worth my sanity and so much more than a $100 gift voucher!which will buy nothing from their site December 2nd 2024. Both items had simple body fit issues that are to be expected with e-commerce a purchase. The key issue with an e-commerce business is fit of garment. It has been the issue and holy grail for E-retailer in all of online time. That is why every e-store globally has a return/ refund policy of “if not worn with labels be returned and refunded”. My items are within 14 days, never worn, labels on in perfect condition. The e-commerce consumer cannot be penalized for holding up their part of the bargain, the purchase. Jessie’s part of the contract, as e-commerce retailer, is to provide full customer service which includes fit issues. They cannot hold a one sided relationship, and blanket state that there are not refunds and return after the consumer purchases. I would recommend amending their user experience so if it is going to be so retailer favorable that the consumer knows what a terrible deal they are receiving : List their terms and conditions clearly in all areas of their site beyond the small print in terms and conditions . Label, mark , explain a final sale, non- returnable , this item is new current-collection. You can buy and but you cannot return it. This should be present every where across the site , be that: Their home page Product roll over information Product click on page Cart or checkout. Clearly label all promotions and discounts and their attached terms and conditions across product and...

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Terrible customer experience – avoid Jessie Boutique

I had a deeply disappointing experience with Jessie Boutique and will never shop here again. I accidentally ordered the wrong colour skirt online and emailed immediately—no reply. I then ordered the correct one, assuming I could return the other. When both skirts arrived, neither was suitable, so I made the effort to visit the store in person—just one week after major surgery.

I was told there were no refunds, only exchanges. The manager was polite and tried to help me find alternatives, and I eventually decided to keep one skirt. However, I was accidentally charged for it a second time—bringing my total spend to over $1,000.

I immediately contacted the manager (the store had just closed), who acknowledged the error and gave me her mobile number to resolve it. What followed was a two-month back-and-forth of broken promises and delays. Eventually, they claimed the refund had been processed, but it never reached me. I even provided proof via my bank statements. They then refused to help further, telling me to “take it up with my bank.” I only just received the refund—four months later.

To make matters worse, a $100 t-shirt I exchanged for discoloured after the first wash. Jessie Boutique wouldn’t help, and I had to go directly to the manufacturer, who thankfully resolved the issue right away.

This store takes no accountability for their mistakes and offers shockingly poor customer service. A high-end price point should come with high standards. Sadly, that’s not...